General Manager

Fresno, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $80,000.00 - $92,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Professional development opportunities

performance bonuses

Job Description

Our company is a prominent player in the hospitality industry, managing a well-established hotel that is committed to providing exceptional guest experiences and maintaining high standards of service. As a full-service hotel, we cater to a diverse clientele ranging from business travelers to vacationing families, offering comfortable accommodations, modern amenities, and a warm, inviting atmosphere. We pride ourselves on our dedication to excellence and our ability to adapt to the dynamic needs of the industry, ensuring every guest visit is memorable and satisfying.

The role of General Manager at our hotel is a crucial leadership position that demands a hand... Show More

Job Requirements

Good customer service skills
ability to work independently and with others
good communication skills
ability to give and follow verbal and written instructions
attention to detail
ability to multi task
displays good initiative
must be able to work flexible schedule including weekends and various shifts
ability to supervise and motivate employees
professional demeanor and appearance
excellent leadership skills
AA degree in hospitality or 3 years previous hotel management experience

Job Qualifications

AA degree in hospitality or related field
minimum of 3 years previous hotel management experience
excellent leadership and communication skills
proven ability to manage budgets and financial reports
strong customer service orientation
experience in staff supervision and development
ability to implement standard operating procedures
knowledge of property management systems
capable of handling emergencies effectively
skills in marketing and revenue management

Job Duties

Comply with all company and brand policies and procedures
coordinate planning and execution of activities with supervisors regarding time-tables and work schedules
determine workforce needs and handle recruitment and hiring of new staff
implement SOPs optimally in the hotel
analyze service and quality issues and identify training needs
implement training programs and adhere to training policies
aggressively pursue revenue goals
prepare and manage annual budget effectively controlling all operational expenses
keep accurate hotel sales records and ensure timely submission of all required records
enforce company procurement guidelines and implement cost savings strategies
provide leadership support and direction to the sales team and take active role in marketing
manage all hotel cash flow including petty cash and bank deposits
ensure property is inspected at least three times a day with two inspections personally conducted
maintain working knowledge of property management systems
develop and maintain relationships with community and civic organizations
maintain high standards of hospitality and service by motivating employees with training and meetings
motivate, coach and train team members, setting goals and providing feedback
maintain high visibility throughout the property
maintain knowledge of local competition and industry trends
handle emergencies promptly
conduct regular performance reviews and manage personnel records
ensure all associates are trained on emergency and security procedures
successfully maintain adequate staffing
hold daily meetings with department supervisors to review activities and goals
act upon guest requests promptly
ensure compliance with energy conservation and job safety requirements
maintain effective performance under pressure
prepare accurate and timely reports
perform additional duties as assigned by management

Job Location

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