General Manager

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $56,100.00 - $83,800.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Professional development opportunities

performance bonuses

Job Description

Viceroy Hotels & Resorts is a leading luxury hospitality company renowned for delivering unique, authentic lifestyle experiences that combine provocative design with intuitive service in highly sought-after locations worldwide. The brand embraces a modern luxury ethos guided by their compelling promise – "Remember to Live," which encourages guests to create lifelong memories through exceptional service and immersive experiences. As an industry pioneer in creativity and innovation, Viceroy draws on the diverse backgrounds and talents of its extraordinary team to drive success, constantly reinventing luxury hospitality for an evolving global audience.

Viceroy Washington DC is a vibrant hotel located in... Show More

Job Requirements

Bachelor's degree or equivalent preferred
minimum of 5-7 years' experience as a general manager preferably in a lifestyle hotel environment
self-motivated and drives for results
financially astute
adaptable and flexible

Job Qualifications

Minimum of 5-7 years of experience as a general manager preferably in a lifestyle hotel environment
bachelor’s degree or equivalent preferred
self-motivated with a strong drive for results
financially astute
adaptable and flexible

Job Duties

Provide leadership of the day-to-day operations including human resources, rooms, engineering, sales and marketing, revenue, food and beverage, culinary, and finance departments
develop overall strategy to maximize guest satisfaction, service standards, colleague satisfaction, and financial performance
promote efficient operating procedures for flawless guest experiences and actively engage with guests from arrival to departure
maintain high service levels for internal and external guests
supervise, develop, maintain, and support executive committee members’ performance and group dynamics
resolve problems and ensure consistent memorable guest service and communication
promote positive work environment with appropriate staffing, training, recognition, mentoring, and coaching
analyze revenues, sales strategy, labor reports, guest satisfaction reviews, and expenses to ensure business plan execution and profitability
excel at revenue generation and cost control to meet or exceed budgets
proactively pursue revenue maximization and cost savings initiatives
represent brands in the market and build strong community relations
develop and maintain relationships with neighbors, vendors, and competitors
ensure property compliance with legal, safety, operations, labor and employment laws
ensure full adherence to Viceroy Hotel Group service standards
drive service excellence and guest satisfaction scores
maintain balanced relationship between owner and management company focusing on transparency, innovation, and entrepreneurship

Job Location

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