GENERAL MANAGER

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $93,867.71 - $114,140.00

Benefits

supplemental life insurance

Identity Theft Protection

flexible spending accounts

401(k) retirement plan

Paid Time Off

Vacation and holidays

Employee assistance program

hotel discounts

Health Insurance

Dental Insurance

Vision Insurance

Disability insurance

Job Description

TPG Hotels, Resorts (Sheraton Suites Old Town Alexandria) is widely recognized as one of the nation’s premier hotel management companies. Specializing in managing a diverse portfolio of hospitality assets, TPG Hotels operates properties ranging from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. As a national operator, TPG Hotels expertly manages hotels on behalf of investment partners, functioning either as a direct third-party operator or an entrusted steward for capital partners. The company's overarching goal is to deliver top-tier performance, consistently meeting and exceeding the expectations of guests, investors, and brand promises alike.
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Job Requirements

Bachelor's degree in hospitality management, business administration, or related field
several years of experience in hotel management or related roles with increasing responsibilities
proven track record of successful hotel leadership in financial performance, guest satisfaction, and revenue metrics
thorough knowledge of budgeting and financial oversight
professional references from the hospitality industry
strong organizational, goal-oriented, and self-motivated attitude
ability to manage multiple operational areas including guest services, financial management, sales, marketing, maintenance, and compliance
physical ability to perform job duties including standing, walking, climbing, bending, lifting up to 50 lbs
excellent communication and leadership skills

Job Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or a related field
several years of experience in hotel management or related roles, with progressively increasing responsibilities
verifiable history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction (branded hotel GSS or similar scores), and revenue performance (STAR)
track record of employment stability
thorough understanding of budget creation and implementation
professional references from within the hospitality industry
organized, goal oriented, self-motivated, and energetic with a strong desire to achieve success
ability to drive GOP, Flow thru and NOI per key

Job Duties

Provide strong leadership to the hotel staff, fostering a positive and productive work environment
recruit, train, and manage department heads and staff, setting performance expectations and conducting regular performance reviews
develop and implement strategies to enhance employee engagement and promote teamwork
ensure exceptional guest service by setting and maintaining high service standards throughout the hotel
respond promptly and effectively to guest feedback, resolving issues and ensuring guest satisfaction
monitor guest reviews and ratings, implementing improvements as needed
develop and manage the hotel’s annual budget, monitoring financial performance and implementing cost-saving measures
maximize revenue through effective pricing strategies, sales initiatives, and upselling opportunities
review P&L and other financial reports to make informed decisions and achieve profitability goals
collaborate with the sales and marketing teams to develop and implement strategies to increase occupancy and revenue
identify new business opportunities, partnerships, and promotional activities to attract and retain guests
partner with Engineering team to maintain the physical condition of the hotel, ensuring proper upkeep and adherence to safety standards
oversee maintenance, repairs, and renovations are being completed as scheduled and necessary
ensure the hotel complies with all local, state, and federal regulations, including health and safety standards, as well as company and brand standards
stay up-to-date with industry trends, changes in regulations, and best practices
prepare regular reports for the hotel’s owners or corporate management, detailing financial performance, operational updates, and strategic plans

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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