Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $185,000.00 - $210,000.00
Benefits
competitive salary
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hotel industry. With a dominant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is known for its rapid expansion internationally including Europe, Latin America, and the Caribbean. The company manages a portfolio of global properties representing an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues annually. Highgate provides expert guidance throughout all stages of the hospitality property cycle, including planning, development, recapitalization, and disposition stages. They... Show More
Job Requirements
- High school diploma or equivalent
- Relevant hotel management experience
- Proven leadership and supervisory skills
- Strong financial acumen and budgeting experience
- Excellent communication and interpersonal skills
- Ability to work flexible hours including weekends and holidays
- Proficiency in Microsoft Office and property management software
- Strong organizational and multitasking skills
- Ability to maintain confidentiality and handle sensitive information
- Demonstrated ability to foster a positive work environment
- Physical ability to perform light work including occasional lifting
- Commitment to guest satisfaction and employee development
Job Qualifications
- At least 6 years progressive experience in hotel or related field
- or a 4-year college degree and 4 to 5 years related experience
- or a 2-year college degree and 5 to 6 years related experience
- Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all employee levels and guests
- Ability to listen, understand, and clarify employee and guest concerns
- Ability to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters in an attentive, friendly, courteous, and service-oriented manner
- Attend all required hotel meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance in compliance with hotel standards
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and regulations for safe and efficient operations
- Strong problem-solving skills including anticipating and preventing issues
- Ability to understand and evaluate complex information and data
- Ability to maintain confidentiality of information
- Willingness to perform other duties as requested by management
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings, including weekly training sessions according to Highgate Hotel standards
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold monthly financial reviews with all department managers and supervisors
- Ensure all department heads maintain budgeted productivity levels and accounting procedures
- Develop managers for future advancement through competency and corporate sponsored training
- Conduct daily HHBR meetings focusing on prospecting and business results with the Director of Sales
- Play a pivotal role in hotel sales efforts including client meetings and hosting events
- Participate in scheduled M.O.D. coverage
- Maintain direct contact and monitor management trainees
- Adhere to all Highgate policies and train managers to ensure compliance
- Oversee and assist in the budget process
- Ensure training in service standards across all departments
- Create a positive team-oriented guest-focused environment
- Inspect rooms regularly with housekeeping and engineering managers
- Ensure processing of invoices daily
- Submit monthly financial documents in compliance with the accounting calendar
- Maintain cleanliness and preventive maintenance programs
- Ensure employees are attentive, friendly, and courteous at all times
- Forecast monthly financial position with accurate revenue and expense estimates
- Conduct management interviews and ensure hiring standards
- Perform Executive Committee members' performance appraisals and ensure compliance
- Motivate, coach, counsel, and discipline management staff
- Perform other duties as assigned by senior leadership
- Ensure fair and equitable treatment of all employees
- Meet with clients and potential clients to support sales efforts
- Be present in public areas during peak times to greet guests
- Ensure hotel safe handling and security procedures
- Conduct monthly credit meetings and participate in credit and collection policies
- Complete required corporate training modules and certifications
- Ensure all scheduled meetings occur on property
Job Location
Loading...
You may be also interested in:
Popular Cities