Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $275,000.00 - $325,000.00
Benefits
competitive salary
Annual Bonus Opportunity
Health Insurance
Dental Insurance
Paid Time Off
Professional development programs
Employee assistance program
Job Description
Highgate Hotels stands as a premier real estate investment and hospitality management company renowned for its innovative approach and dominant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu. Additionally, Highgate is rapidly expanding its global footprint into Europe, Latin America, and the Caribbean. With a staggering portfolio of global properties valued at over $20 billion and generating more than $5 billion in cumulative revenues, Highgate is a leader and trusted partner in the hospitality industry. The company’s expert guidance spans all phases of the hospitality property cycle—from planning and development to recapitalization... Show More
Job Requirements
- At least 6 years progressive experience in hotel or related field
- Previous luxury hotel experience required
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize work
- Exceptional problem-solving abilities
- High standards of personal appearance and professionalism
- Ability to maintain confidentiality
- Willingness to participate in Management On Duty coverage
- Ability to work flexible hours including peak times
- Strong organizational and financial management skills
- Commitment to guest satisfaction and employee development
- Ability to work in a fast-paced environment
- Compliance with company policies and procedures
- Light physical work including lifting up to 20 pounds occasionally
Job Qualifications
- At least 6 years progressive experience in hotel or related field, or a 4-year college degree with 4 to 5 years related experience, or a 2-year degree with 5 to 6 years related experience
- Previous luxury hotel experience required
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication with all levels of employees and guests
- Effective listening and ability to clarify concerns of employees and guests
- Ability to multitask and prioritize departmental functions
- Approaches all encounters with attentiveness, friendliness, courtesy, and service orientation
- Attend all required hotel meetings and training
- Participate in Management On Duty coverage as required
- Maintain regular attendance as per scheduling needs
- Maintain high personal appearance and grooming standards including wearing nametags
- Comply with company standards and regulations for safe and efficient operations
- Effective problem handling including anticipating, preventing, identifying and solving issues
- Ability to understand and evaluate complex information and data
- Ability to maintain confidentiality of information
- Perform other duties as requested by management
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings including training and review of operations and sales
- Meet all financial review dates and corporate programs in a timely fashion
- Hold monthly financial reviews with department managers and supervisors
- Ensure department heads maintain budgeted productivity and standard accounting procedures
- Develop managers through competency and corporate sponsored training programs
- Conduct daily sales meetings with Director of Sales focusing on prospecting and account calls
- Play a pivotal role in hotel sales including client calls, hosting events, and client meetings
- Participate in required Management On Duty coverage as scheduled
- Maintain contact and monitor development of management trainees
- Adhere to company policies and train managers to ensure compliance
- Oversee and assist in budget processes
- Ensure service standards training compliance in all departments
- Create a positive, team-oriented environment focusing on guest satisfaction through employee motivation
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure complete processing of invoices daily
- Ensure timely submission of financial information to Corporate Office
- Maintain cleanliness and maintenance of the property through inspections and preventive maintenance
- Ensure employees are attentive, friendly, courteous, and efficient with guests and colleagues
- Forecast monthly financial position and prepare accurate reforecasts
- Conduct management interviews and follow hiring procedures per company standards
- Interview all final management candidates before offers
- Perform performance appraisals and ensure compliance with appraisal standards
- Motivate, coach, counsel, and discipline management personnel per company policy
- Perform additional duties as requested by higher management
- Ensure fair and equitable treatment of all employees
- Engage with clients onsite to support sales efforts
- Be present in public areas during peak times to greet guests and offer assistance
- Ensure hotel safe procedures and monthly audits are followed
- Conduct monthly credit meetings and support credit policies
- Complete required corporate training and become certified to train others
- Ensure all scheduled meetings occur on property
Job Location
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