General Manager

HMSHost is a global leader in providing dining and retail services to travelers in airports and motorways around the world. With a rich history and commitment to hospitality excellence, HMSHost operates a vast portfolio of quick-service restaurants (QSR), casual dining, and specialty retail locations, creating memorable experiences for millions of customers each year. The company prides itself on offering career growth opportunities, competitive benefits, and a dynamic work environment, emphasizing diversity and inclusion. HMSHost invests in its employees by providing comprehensive training programs, tuition reimbursement, and employee assistance programs that support personal and professional development. The General Manager I position at HMSHost plays a critical role in ensuring the success of one or several quick-service restaurant locations with sales generally up to $5 million. This role demands a leader who can maintain high operational and financial standards while managing day-to-day restaurant activities. The General Manager oversees opening and closing procedures, staff deployment, product availability, equipment maintenance, brand compliance, marketing initiatives, and safety protocols. This position requires strong leadership abilities to build and maintain a motivated and engaged team, ensuring all associates understand their roles and responsibilities. The General Manager is responsible for hiring, coaching, and performance management to foster an environment where employees thrive and business goals are achieved. This role also involves handling vendor relations, managing inventory, and overseeing financial reports to keep the restaurant profitable. Because the General Manager I is pivotal to the restaurant’s success, they must possess exceptional problem-solving skills and the ability to make sound decisions that balance customer satisfaction with operational efficiency. The position typically reports to a Director of Operations or area leader and requires a flexible schedule that includes opening, peak, and closing shifts to directly supervise associates across various operating hours. HMSHost offers a comprehensive benefits package for this position, including health, dental, and vision insurance, generous paid time off, holiday pay, meal and transportation benefits, a 401(k) retirement plan with company matching, company-paid life insurance, tuition reimbursement, an employee assistance program, training, and exciting career growth opportunities. Additional incentives include referral bonuses and support for employee wellbeing, making it an attractive opportunity for experienced restaurant managers seeking to advance their careers within a respected and stable company.