Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Professional Development
Job Description
Velocity Black, a Capital One company, is revolutionizing the concierge industry by combining the power of artificial intelligence with the warmth of human expertise and cutting-edge technology to provide an unparalleled luxury lifestyle experience. As a digitally native concierge service, Velocity Black redefines luxury and convenience, empowering high-performance individuals to unlock the full potential of their lives. By integrating 24/7 chat support, advanced AI tools, and seamless mobile payments, the company offers its members personalized access to exclusive dining, travel, experiences, and luxury goods worldwide. Members can make bespoke requests through the app and receive prompt, expert assistance within minutes,... Show More
Job Requirements
- High school diploma, GED, or equivalent certification
- At least 1 year of retail, sales, or customer service experience
- Adaptability and multitasking skills
- ‘Yes first’ mentality
- General knowledge of high end experiences, luxury goods, and restaurants
- Experience working with high net worth individuals and clients
- Entrepreneurial, problem-solving attitude
- Excellent, clear and effective verbal and written communication skills
- Ability to work in high-pressure environment with tight deadlines
- Flexible working hours - available to work on evenings and weekends
Job Qualifications
- High school diploma, GED, or equivalent certification
- At least 1 year of retail, sales, or customer service experience
- Excellent verbal and written communication skills
- Ability to work in a high-pressure environment with tight deadlines
- Experience working with high net worth individuals and clients
- Entrepreneurial and problem-solving attitude
- Experience in a collaborative and transparent environment
- Flexible working hours including evenings and weekends
Job Duties
- Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods
- Sourcing content ideas to submit to our Content Team on a weekly basis
- Completing end-to-end member requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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