Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.16
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
diversity and inclusion programs
Job Description
Marriott International, a world-renowned hospitality leader, operates a global portfolio of hotels and related lodging facilities. Among its distinguished brands, Gaylord Hotels stands out by creating unique and immersive experiences for guests, blending remarkable settings with exceptional service. The location at 6700 N Gaylord Rockies Blvd, Aurora, Colorado, is known for its vibrant environment and commitment to guest satisfaction, making it an exciting place for hospitality professionals to grow their careers. Marriott is dedicated to diversity, inclusion, and providing equal employment opportunities, ensuring every team member feels welcomed and empowered to deliver outstanding service.
The role of the Guest Service Expert at Gaylord Hotels is pivotal in shaping memorable guest experiences beyond just serving food and beverages. This full-time, non-management position pays $14.70 per hour with additional tip eligibility and offers a training pay rate of $15.16 per hour. The Guest Service Expert takes initiative in all facets of service, from setting tables and communicating with the kitchen to interacting warmly with guests and maintaining cleanliness and order in work and storage areas. The role is dynamic and physically engaging, demanding employees to stand, walk for extended periods, navigate varied floor surfaces, and perform manual tasks such as lifting, pushing, and repositioning items under 50 pounds without assistance.
Employees must uphold company standards by following directives, maintaining professional grooming and communication, and ensuring safety within the workplace. The position involves activities that require flexibility and adaptability—reaching high places, bending, twisting, and kneeling—to ensure seamless service delivery. The Guest Service Expert role is not only about the tangible tasks but also about contributing positively to the guest's overall experience, turning every interaction into part of a distinctive and heartening hospitality journey.
Candidates benefit from a workplace culture that prizes creativity, entrepreneurship, and dedication to heartfelt service, aligned with Marriott Internationals global excellence and Gaylord Hotels reputation for extraordinary environments and programs. The company supports its associates with comprehensive benefits aimed at enriching personal well-being, career development, and work-life balance. By joining Gaylord Hotels, you become part of an international family where your purpose, performance, and growth converge within a supportive and inclusive community. This opportunity is ideal for individuals seeking to start or grow in their hospitality career in a vibrant, guest-focused, and diverse setting.
The role of the Guest Service Expert at Gaylord Hotels is pivotal in shaping memorable guest experiences beyond just serving food and beverages. This full-time, non-management position pays $14.70 per hour with additional tip eligibility and offers a training pay rate of $15.16 per hour. The Guest Service Expert takes initiative in all facets of service, from setting tables and communicating with the kitchen to interacting warmly with guests and maintaining cleanliness and order in work and storage areas. The role is dynamic and physically engaging, demanding employees to stand, walk for extended periods, navigate varied floor surfaces, and perform manual tasks such as lifting, pushing, and repositioning items under 50 pounds without assistance.
Employees must uphold company standards by following directives, maintaining professional grooming and communication, and ensuring safety within the workplace. The position involves activities that require flexibility and adaptability—reaching high places, bending, twisting, and kneeling—to ensure seamless service delivery. The Guest Service Expert role is not only about the tangible tasks but also about contributing positively to the guest's overall experience, turning every interaction into part of a distinctive and heartening hospitality journey.
Candidates benefit from a workplace culture that prizes creativity, entrepreneurship, and dedication to heartfelt service, aligned with Marriott Internationals global excellence and Gaylord Hotels reputation for extraordinary environments and programs. The company supports its associates with comprehensive benefits aimed at enriching personal well-being, career development, and work-life balance. By joining Gaylord Hotels, you become part of an international family where your purpose, performance, and growth converge within a supportive and inclusive community. This opportunity is ideal for individuals seeking to start or grow in their hospitality career in a vibrant, guest-focused, and diverse setting.
Job Requirements
- high school diploma or equivalent
- ability to stand and walk for long periods
- capability to lift and move objects up to 50 pounds without assistance
- ability to reach high places and perform bending and twisting motions
- adherence to company safety standards
- professional grooming and communication skills
- willingness to perform various physical tasks as needed
Job Qualifications
- high school diploma or general educational development (GED) certificate
- less than one year of related work experience
- no supervisory experience required
- no license or certification required
Job Duties
- set tables and prepare service areas
- communicate effectively with kitchen staff
- interact positively and serve guests
- clean work and storage areas
- follow safety guidelines and company policies
- maintain professional appearance and communication
- perform physical tasks involving lifting, pushing, bending, and reaching
Job Criteria
Experience
No experience required
Job Location
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