Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and development opportunities
Job Description
Chili's is a renowned casual dining restaurant chain that originated in Dallas, Texas, in 1975. Over the decades, Chili's has established itself as a leading destination for guests seeking bold flavors and a lively dining atmosphere. Famous for its Big Mouth burgers, house smoked ribs, sizzling fajitas, and hand-shaken margaritas, Chili's continues to attract a diverse crowd who appreciate great food paired with exceptional hospitality. With a legacy that emphasizes excellent service, a dedication to community involvement, and a commitment to delivering a superior guest experience, Chili's fosters a welcoming environment for both guests and team members alike.
The role of a Manager at Chili's is integral to the restaurant's continued success and strong culture. Managers at Chili's are not just supervisors; they are leaders wired for hospitality, passionate about making every guest feel special and creating memorable experiences. This role demands a balance of business acumen and people skills. Chili's Managers thrive in a collaborative, win-together environment where teamwork is celebrated, and going above and beyond is recognized. They are responsible for driving top business results while maintaining a fun and energetic atmosphere. From overseeing the team during busy shifts to exceeding guest expectations on every occasion, Managers serve as the critical link that ensures operational excellence, team engagement, and financial accountability.
Managers at Chili's lead by example, role modeling behavior that aligns with the restaurant's operational and quality standards. They foster open communication with team members, encourage accountability, and show vulnerability when addressing challenges, thus building trust within their teams. In addition, they champion change and initiatives that promote a positive workplace culture and improved guest experience. The role requires sharp problem-solving skills, a proactive mindset, and a genuine passion for hospitality. Managers utilize Chili’s operational systems to control costs effectively and are deeply involved in hiring, training, and developing team members, ensuring the growth of future leaders.
Chili's culture is built on strong values known as Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, and Play Restaurant. Managers are expected to embody these values in every aspect of their work, driving a culture that prioritizes exceptional food quality, accountability, safety (including safe food handling procedures), and community engagement. They also play a crucial part in fostering guest engagement within the restaurant and developing meaningful relationships within the local community. This is a dynamic role ideal for dependable, multitasking leaders who thrive in fast-paced, high-energy environments and desire a career that combines business management with genuine hospitality.
The role of a Manager at Chili's is integral to the restaurant's continued success and strong culture. Managers at Chili's are not just supervisors; they are leaders wired for hospitality, passionate about making every guest feel special and creating memorable experiences. This role demands a balance of business acumen and people skills. Chili's Managers thrive in a collaborative, win-together environment where teamwork is celebrated, and going above and beyond is recognized. They are responsible for driving top business results while maintaining a fun and energetic atmosphere. From overseeing the team during busy shifts to exceeding guest expectations on every occasion, Managers serve as the critical link that ensures operational excellence, team engagement, and financial accountability.
Managers at Chili's lead by example, role modeling behavior that aligns with the restaurant's operational and quality standards. They foster open communication with team members, encourage accountability, and show vulnerability when addressing challenges, thus building trust within their teams. In addition, they champion change and initiatives that promote a positive workplace culture and improved guest experience. The role requires sharp problem-solving skills, a proactive mindset, and a genuine passion for hospitality. Managers utilize Chili’s operational systems to control costs effectively and are deeply involved in hiring, training, and developing team members, ensuring the growth of future leaders.
Chili's culture is built on strong values known as Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, and Play Restaurant. Managers are expected to embody these values in every aspect of their work, driving a culture that prioritizes exceptional food quality, accountability, safety (including safe food handling procedures), and community engagement. They also play a crucial part in fostering guest engagement within the restaurant and developing meaningful relationships within the local community. This is a dynamic role ideal for dependable, multitasking leaders who thrive in fast-paced, high-energy environments and desire a career that combines business management with genuine hospitality.
Job Requirements
- High school diploma or equivalent
- Previous experience in restaurant or hospitality management preferred
- Ability to work in a fast-paced environment
- Excellent multitasking skills
- Strong leadership and communication capabilities
- Knowledge of safe food handling
- Dependable team player
Job Qualifications
- Previous restaurant or hospitality management experience preferred
- Strong leadership and communication skills
- Ability to multitask and manage fast-paced environments effectively
- Knowledge of food safety and handling procedures
- Demonstrated ability to lead teams and develop staff
- Strong problem-solving skills and accountability
- Passion for delivering excellent guest service
- High school diploma or equivalent
- Willingness to learn and adapt in a dynamic setting
Job Duties
- Ensure a great guest experience
- Role model and hold team members accountable to operational and quality standards
- Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
- Foster open communication between team members and management
- Influence team member behaviors by championing change and restaurant initiatives
- Lead with heart and mind
- Drive business results by utilizing Chili's systems to effectively control costs
- Follow operational systems, such as our Manager Timeline and performing quality Line Checks
- Hire, train, retain, and develop team members to take on larger roles
- Drive guest engagement within the four walls of the restaurant while developing relationships within the community
- Understand and practice safe food handling procedures
- Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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