Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Career development opportunities
Paid holidays
Job Description
Lowe's Companies, Inc. (NYSE: LOW) is a Fortune 100 home improvement company recognized as a leading retailer in the home improvement industry. Serving approximately 16 million customer transactions weekly, it boasts total fiscal year 2025 sales exceeding $86 billion. With a workforce of about 300,000 associates, Lowe's operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers throughout the United States, Canada, and Mexico. Headquartered in Mooresville, North Carolina, the company is dedicated not only to providing extensive home improvement solutions but also to supporting the communities it serves. Its community engagement initiatives include promoting safe and affordable housing, enhancing community spaces, fostering the next generation of skilled trade experts, and offering disaster relief where needed.
The role of a Customer Service Associate (CSA) at Lowe's is crucial for ensuring exemplary customer experiences by faithfully following Lowe's customer service policies, procedures, and programs. CSAs play an essential role in guiding customers through their shopping journey by identifying their needs and assisting them in locating, demonstrating, selecting, carrying, or loading merchandise. They use active listening and product knowledge to respond to customer inquiries, offer solutions, and provide detailed information on product features, warranties, and Lowe's special programs.
This position requires excellent communication skills and an ability to coach, develop, and train fellow associates, enhancing team performance and customer interactions. CSAs handle cash registers for processing sales transactions, returns, and refunds, ensuring compliance with company standards. They are responsible for maintaining register functionality, verifying product and price information, and managing store use records. Security and loss prevention also fall under their purview, with duties including monitoring entrances, detecting signs of shoplifting, and reporting suspicious activities to management or Asset Protection.
Additionally, they contribute to the store’s housekeeping by keeping aisles clear and the store organized, ensuring safety protocols are followed, and maintaining a secure work environment. Depending on departmental needs, CSAs operate various store equipment such as cash recyclers, copiers, CCTV systems, paint mixers, and more. This multifaceted role demands adaptability and a readiness to undertake other duties as assigned, making it a dynamic and rewarding career choice for those interested in retail and customer service within a large, supportive company framework. Employment at Lowe’s offers opportunities for personal and professional growth in a company committed to inclusivity and equal opportunity.
The role of a Customer Service Associate (CSA) at Lowe's is crucial for ensuring exemplary customer experiences by faithfully following Lowe's customer service policies, procedures, and programs. CSAs play an essential role in guiding customers through their shopping journey by identifying their needs and assisting them in locating, demonstrating, selecting, carrying, or loading merchandise. They use active listening and product knowledge to respond to customer inquiries, offer solutions, and provide detailed information on product features, warranties, and Lowe's special programs.
This position requires excellent communication skills and an ability to coach, develop, and train fellow associates, enhancing team performance and customer interactions. CSAs handle cash registers for processing sales transactions, returns, and refunds, ensuring compliance with company standards. They are responsible for maintaining register functionality, verifying product and price information, and managing store use records. Security and loss prevention also fall under their purview, with duties including monitoring entrances, detecting signs of shoplifting, and reporting suspicious activities to management or Asset Protection.
Additionally, they contribute to the store’s housekeeping by keeping aisles clear and the store organized, ensuring safety protocols are followed, and maintaining a secure work environment. Depending on departmental needs, CSAs operate various store equipment such as cash recyclers, copiers, CCTV systems, paint mixers, and more. This multifaceted role demands adaptability and a readiness to undertake other duties as assigned, making it a dynamic and rewarding career choice for those interested in retail and customer service within a large, supportive company framework. Employment at Lowe’s offers opportunities for personal and professional growth in a company committed to inclusivity and equal opportunity.
Job Requirements
- High school diploma or GED or equivalent years of experience in lieu of education requirement
- Less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology such as smartphones and tablets
- 1 year retail experience as a cashier
- Ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- High school diploma or GED or equivalent experience in lieu of education requirement
- Less than 1 year experience using a computer for data input or accessing information
- Less than 1 year experience using retail technology such as smartphones and tablets
- 1 year retail experience as a cashier
- Ability to obtain sales-related licensure or registration as may be required by law
- Experience identifying and selling products based on customer needs including credit cards, installations, add-on sales, protection plans, and warranties
- Experience as a head cashier
- Experience working in any department at a Lowe's retail store
- Supervisory experience including directing, delegating, evaluating, training, and coaching employees
- Retail experience detecting common signs of shoplifting
Job Duties
- Provides smart customer service at all times through daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and employee questions, walking them through projects when necessary
- Communicates information regarding stock, special order merchandise, feature benefits, application, and warranty information
- Coaches, develops, provides feedback, and trains associates in various departmental duties or sales opportunities
- Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
- Provides proper monetary change to front end associates
- Removes security tags, verifies product information, and bags merchandise
- Assists in line vesting and opens additional registers when necessary to ensure coverage
- Prepares register area by confirming functionality and stocking supplies
- Inspects returned merchandise for damages
- Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
- Looks up product information and competitor prices to verify price match
- Records all store-used items
- Completes cash counting and daily reconciliation duties
- Monitors cash in drawer and recycler levels to ensure compliance
- Monitors merchandise entering and exiting store entrances and assists those who trigger alarms
- Detects signs of shoplifting, theft, and security risks and communicates them to management or Asset Protection
- Ensures compliance with housekeeping standards to maintain cleanliness and organization
- Maintains a safe and secure work environment, conducting safety reviews and noting hazards
- Adheres to all safety requirements related to job duties
- Operates store equipment as needed
- Performs other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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