Full Time - Graveyard - Customer Service Representative - CA

Napa, CA, USA|

Job Overview

Compensation

Hourly

Range $16.25 - $22.25

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

flexible schedule

Training and Development

Job Description

H and S Energy is a prominent retail fuel and convenience store company, committed to delivering exceptional customer service and high-quality products to its customers. With a network of locations dedicated to meeting the needs of motorists and local communities, H and S Energy emphasizes convenience, cleanliness, and safety in all its operations. Their stores offer a wide array of products including fuel, snacks, beverages, and car care items, aiming to provide a welcoming and seamless shopping experience. The company prides itself on maintaining a well-organized, clean, and safe environment for customers and employees alike, reinforcing its reputation as a trusted name in the fuel and convenience industry.

The role of the Customer Service Representative (CSR) at H and S Energy is a vital part of daily store operations. Reporting to the Store Manager and District Operations Manager, the CSR is primarily responsible for supporting all aspects of the customer journey from greeting guests and processing cash and card transactions to ensuring store presentation meets company standards. The CSR acts as the face of H and S Energy, fostering a positive, friendly, and efficient shopping environment that meets the company's Four Steps of Customer Service. This includes cashiering duties, assisting with merchandise stocking and product presentation, maintaining food and beverage stations, and upholding high standards of cleanliness and safety throughout the store and its surroundings.

A successful Customer Service Representative will possess a strong customer service orientation, excellent communication skills, and the ability to multitask in a fast-paced retail environment. The role requires attention to detail, dependability, and the capability to work both independently and as part of a team. Additionally, the CSR must be familiar with POS systems and cash-handling procedures and be able to follow safety and sanitation protocols rigorously. Physical demands include frequent standing, walking, bending, and lifting, with the ability to work indoors and outdoors under various weather conditions. The position supports a culture of professionalism, friendly service, and operational excellence that drives customer satisfaction and loyalty at H and S Energy stores.

Job Requirements

High school diploma or equivalent preferred
Previous experience in retail, food service, or customer-facing roles preferred
Basic knowledge of POS systems and cash-handling procedures
Strong communication skills and the ability to work effectively in a team environment
Ability to multitask and stay organized in a fast-paced setting
Self-motivated and dependable, with strong follow-through and attention to detail
Able to follow direction, take initiative, and maintain professionalism under pressure
Flexible availability, including nights, weekends, and holidays

Job Qualifications

High school diploma or equivalent preferred
Previous experience in retail, food service, or customer-facing roles preferred
Basic knowledge of POS systems and cash-handling procedures
CPR and First Aid training a plus
Strong communication skills and the ability to work effectively in a team environment
Strong customer service and communication skills
Ability to multitask and stay organized in a fast-paced setting
Self-motivated and dependable, with strong follow-through and attention to detail
Able to follow direction, take initiative, and maintain professionalism under pressure
Comfortable using computers and POS systems
basic Microsoft Office skills a plus
Flexible availability, including nights, weekends, and holidays

Job Duties

Greet all customers with enthusiasm and professionalism, creating a welcoming environment
Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
Represent the company with professionalism in appearance, communication, and conduct
Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
Maintain signage, promotional materials, and pricing accuracy
Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
Keep the sales floor, counters, and displays neat, clean, and clutter-free
Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
Follow all food safety, sanitation, and temperature guidelines
Clean and sanitize equipment regularly to ensure quality and compliance
Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
Refill windshield washer stations, paper towels, and squeegees at the pumps
Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
Report equipment malfunctions or safety hazards immediately to management
Adhere to the station’s shift duties checklist for assigned shifts
Understand and assist with car wash operations (if applicable)
Perform other job-related duties as assigned by management