Full-Time Front Desk Receptionist - Healthcare
Job Overview
Employment Type
Full-time
Benefits
Collaborative and friendly work environment
Full coverage for Employee PPO Medical insurance
401k
profit-sharing program
Paid vacation
floating holidays
Regular holidays
Sick Time
Job Description
Golden State Orthopedics & Spine is recognized as a leader in the orthopedic healthcare industry and stands as one of the largest orthopedic practices in the Western United States. This established medical practice is committed to providing top-tier orthopedic care to patients through a team of dedicated professionals equipped with the latest resources, training, and expertise. The organization prides itself on its patient-focused approach, ensuring that every individual receives comprehensive, advanced care tailored to their unique needs. Joining Golden State Orthopedics & Spine means becoming part of a collaborative and professional environment where medical excellence and compassionate service are core values.
We are currently seeking a Full Time Front Desk Receptionist to join our dynamic team. This role is pivotal in delivering exceptional patient experiences from the moment they enter the facility. The Front Desk Receptionist will be responsible for accurate patient registration, including collecting essential data, insurance verification, and payment processing such as co-pays, co-insurance, and deposits for surgeries or account payments. Managing patient appointments efficiently, ensuring the right physician is scheduled, and handling necessary authorizations or special requirements such as interpreters or transportation are key components of this role. Additionally, the receptionist will manage documentation meticulously, scanning important documents daily, obtaining signatures on required paperwork, and maintaining updated records in alignment with privacy policies and financial protocols.
This position demands excellent organizational skills and a proactive attitude to oversee front desk operations effectively. The receptionist will also manage incoming communications like faxes, route them appropriately, and maintain oversight of the waiting room to ensure patients are attended to promptly. Clear and courteous communication with patients regarding appointment delays or waiting times is essential to maintain a positive atmosphere within the facility. The role may include other duties as assigned, supporting the overall clinic functions and contributing to a smooth and professional patient experience. This full-time position offers a supportive work environment with opportunities for growth within the expanding orthopedic practice.
We are currently seeking a Full Time Front Desk Receptionist to join our dynamic team. This role is pivotal in delivering exceptional patient experiences from the moment they enter the facility. The Front Desk Receptionist will be responsible for accurate patient registration, including collecting essential data, insurance verification, and payment processing such as co-pays, co-insurance, and deposits for surgeries or account payments. Managing patient appointments efficiently, ensuring the right physician is scheduled, and handling necessary authorizations or special requirements such as interpreters or transportation are key components of this role. Additionally, the receptionist will manage documentation meticulously, scanning important documents daily, obtaining signatures on required paperwork, and maintaining updated records in alignment with privacy policies and financial protocols.
This position demands excellent organizational skills and a proactive attitude to oversee front desk operations effectively. The receptionist will also manage incoming communications like faxes, route them appropriately, and maintain oversight of the waiting room to ensure patients are attended to promptly. Clear and courteous communication with patients regarding appointment delays or waiting times is essential to maintain a positive atmosphere within the facility. The role may include other duties as assigned, supporting the overall clinic functions and contributing to a smooth and professional patient experience. This full-time position offers a supportive work environment with opportunities for growth within the expanding orthopedic practice.
Job Requirements
- High school diploma or equivalent
- one year experience at a medical practice preferred
Job Qualifications
- High school diploma or equivalent
- one year experience at a medical practice preferred
Job Duties
- Accurately registering patients by collecting required data, registering insurance, collecting co-pays, co-insurance, surgery deposits, payment on accounts
- scanning IDs and insurance cards, printing and obtaining signatures on all required documents
- scheduling appointments accurately with correct physician
- responsible for obtaining any authorizations, interpreters or transportation for appointments that require them
- responding to alert notes that apply to front desk
- completing daily paperwork such as data details, financial policies and privacy notices should be entered on a daily basis and expire alert notes if the task has been completed
- scanning documents daily such as data details, financial policies, privacies, authorizations, referrals and miscellaneous documents
- sorting incoming faxes from the fax machine, delegate to the correct person or department
- overseeing the waiting room to assure all patients are attended to within a reasonable amount of time
- informing all patients if MD/PA/NP is running behind
- additional duties as assigned
Job Criteria
Experience
No experience required
Job Location
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