Full-Time Front Desk Agent - Dallas Marriott Suites

Dallas, TX, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development opportunities

flexible scheduling

Team-oriented work environment

Job Description

The hiring establishment is a reputable hotel dedicated to delivering exceptional guest service and memorable stays. With a focus on hospitality excellence, this hotel prides itself on a professional and welcoming environment where guests feel valued from the moment they arrive. Known for its customer-centric approach, the hotel emphasizes the importance of seamless front office operations and effective communication to ensure that every visitor has an enjoyable and comfortable experience during their stay. The team at this hotel works collaboratively, aiming to provide a warm atmosphere and efficient handling of all guest-related needs, making it a preferred destination for travelers and business guests alike.

The position available is for a Front Desk Agent, a pivotal role within the hotel's operations. The Front Desk Agent is responsible for greeting and communicating cordially with guests, ensuring a smooth check-in and check-out process. This role demands a professional demeanor, accuracy, and efficiency in managing reservations, guest charges, and cash handling. The Front Desk Agent must have a comprehensive understanding of the hotel's front office systems and procedures, including pre-registration, reservation blocking, and handling cancellations. With knowledge of hotel rates, discounts, and the ability to manage same-day reservations swiftly, the agent ensures that guest expectations are met promptly and accurately. The position may require working varying schedules, including nights, weekends, and holidays, reflecting the hospitality industry's dynamic nature. The ideal candidate is someone who thrives in a team environment, values high work ethic, and is self-motivated to contribute positively to the guest experience. This role not only supports day-to-day hotel operations but also fosters a welcoming atmosphere that encourages guest satisfaction and repeat business. Overall, this Front Desk Agent position is a crucial part of the hotel’s commitment to hospitality excellence and customer service continuity.

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or guest services preferred
Ability to handle cash transactions accurately
Strong communication skills
Flexibility to work varied shifts including nights, weekends, and holidays
Ability to work well under pressure and maintain professionalism
Customer-focused attitude

Job Qualifications

High work ethic and self-initiative
Ability to work varying schedules including nights, weekends, and holidays
Excellent communication and interpersonal skills
Strong problem-solving abilities
Experience in front desk or guest service roles preferred
Team-oriented mindset
Basic computer proficiency and familiarity with front office systems

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each
Have working knowledge of reservations and procedures, including how to take same day reservations
Should be able to take reservations in approximately 2 minutes
Know and follow cancellation procedures and relocation procedures when necessary