Full-time Floor Supervisor (San Jose, CA)

San Jose, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Career development opportunities

flexible scheduling

Job Description

Ace Retail Group is a prominent and respected retailer known for its dedication to providing exceptional customer service and a wide range of quality products. With a commitment to excellence and community values, it has established itself as a trusted name in the retail industry. The company prides itself on creating a positive shopping environment and fostering a culture of collaboration and integrity among its employees. Operating locations nationwide, Ace Retail Group emphasizes robust training programs, career growth opportunities, and a supportive workplace culture that values teamwork and ethical business practices. This makes it an ideal place for individuals who are passionate about retail and customer service to advance their careers while contributing to a welcoming and efficient store environment.

The Full-Time Floor Supervisor role at Ace Retail Group is a pivotal position that holds responsibility for overseeing the day-to-day store operations, ensuring that everything runs smoothly and efficiently. This role requires the candidate to step up as the primary point of leadership in the absence of the General Manager or Assistant Managers, guiding the team to meet company goals and maintain high standards of service. The Floor Supervisor acts as a role model for staff, projecting a positive and professional demeanor in every customer interaction. Key responsibilities include managing customer service processes, resolving complaints, assisting with inventory and merchandise management, maintaining store safety and cleanliness, and supporting loss prevention initiatives. The Floor Supervisor also plays a critical role in training and motivating associates, facilitating communication within the team, and helping to execute company-wide programs and updates. A successful candidate must demonstrate strong leadership skills, excellent communication abilities, a thorough understanding of store operations, and a commitment to embodying Ace Retail Group's core values: winning, excellence, love, integrity, gratitude, humility, and teamwork. This full-time position offers the opportunity to grow professionally while working in a fast-paced, customer-focused retail environment in San Jose, CA. It provides the chance to make meaningful contributions to the company’s success and serve customers with a positive impact on their retail experience.

Job Requirements

high school diploma or GED equivalent
ability to read and interpret documents such as safety rules, assembly directions, operating and maintenance instructions, and procedure manuals
ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals
ability to compute rate, ratio, and percentage and interpret bar graphs
ability to work independently
ability to work flexible hours
effective verbal and written communication skills
ability to foster teamwork and motivate others
able to stand for extended periods and perform physical activities typical in retail environments

Job Qualifications

high school diploma or GED equivalent
ability to read and interpret safety rules, assembly directions, operating and maintenance instructions, and procedure manuals
effective verbal and written communication skills
ability to foster teamwork and motivate others
demonstrated leadership capabilities
strong problem-solving skills
knowledge of store operations and merchandising practices
ability to work independently and manage time efficiently
familiarity with loss prevention and safety procedures

Job Duties

assist with managing overall store operations
assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers
manage and direct staff to achieve company goals and objectives
project a positive representation of Ace Retail Group
proactively assist customers in solving problems
greet customers entering and throughout the store
thank customers when finished and when leaving
project a friendly, outgoing demeanor
ensure all calls and pages are answered promptly and courteously
resolve customer complaints
ensure a positive and safe work environment
supervise general store operations
assist with opening and closing store procedures
help implement Store Support Center programs
assist with loss prevention, safety, and internal audits
communicate operational or managerial issues to the General Manager
assist with daily maintenance and cleanliness of store areas
complete weekly price changes and label updates
assist with cashiering functions including training and audits
ensure safe and efficient forklift operations and merchandise receiving
maintain back stock levels
complete cycle counts and negative on hand reports
assist with merchandise resets
ensure all signage is current
manage all aspects of store operations in absence of General Manager and Assistant Manager
lead by example and be approachable
assist in training associates
participate in store meetings
communicate merchandising, cost control, or sales ideas for follow up
partner with management to prepare for advancement