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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $20.75 - $32.20
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Vacation buy program
Parental leave
Medical insurance
Dental Insurance
Vision Insurance
short and long term disability programs
accident protection plans
Critical illness plans
401k
flexible spending accounts
Associate discount program
Life insurance
Legal Assistance
Adoption assistance
Job Description
Kohl's is a leading American department store retail chain, widely recognized for offering an extensive range of products including clothing, footwear, bedding, furniture, jewelry, beauty products, electronics, and housewares. Established with a commitment to delivering great value and exceptional customer service, Kohl's operates hundreds of stores across the United States and has become a staple shopping destination for families seeking quality merchandise at competitive prices. The company's culture emphasizes teamwork, inclusion, and a focus on providing an outstanding shopping experience in a friendly and welcoming environment. Kohl's believes in investing in its employees, offering various growth opportunities, training programs, and... Show More
Job Requirements
- Must be at least 18 years of age or older
- Experience supervising teams or associates
- Strong verbal and written communication skills
- Flexible availability including days, nights, weekends and holidays
- Ability to lead and coach associates
- Preferred 2 years experience in retail or similar industry
Job Qualifications
- Experience supervising teams or associates with responsibility for coaching to achieve daily goals
- Strong verbal and written communication and interpersonal skills
- Flexible availability including days, nights, weekends and holidays
- Ability to lead by example with integrity and foster teamwork
- Skilled in utilizing key performance indicators for business decisions
- Knowledge of customer service principles and ability to train others
- Familiarity with point of sale systems and cash handling procedures
Job Duties
- Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at point of sale and customer service
- Meet or exceed individual goals such as credit and loyalty and support the service team in meeting storewide goals
- Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
- Support the training of associates on merchandising standards, product knowledge, and tools
- Utilize resources and adhere to Kohl's brand standards
- Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
- Oversee daily cash-related processes such as register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research
- Lead with integrity, honesty and foster teamwork in an engaged and inclusive culture
- Exercise good judgment, taking appropriate partners as needed
- Model, guide and provide direction to associates
- Demonstrate and coach a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
- Support strong operational standards, shortage mitigation, and merchandising presentation including accurate pricing and proper signing
- Prevent loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
- Monitor and adjust resources as the business dictates to support customer needs and workload demands
- Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
- Accomplish multiple tasks within established timeframes
- Train, monitor and reinforce company policies, procedures, standards and guidelines
- Maintain adherence to company safety policies for the safety of all associates and customers
- Execute key holder responsibilities including opening and closing store processes, and providing direction to associates
- Perform other responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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