Full-Time Customer Service Supervisor

Kohl's is a leading American department store retail chain, widely recognized for offering an extensive range of products including clothing, footwear, bedding, furniture, jewelry, beauty products, electronics, and housewares. Established with a commitment to delivering great value and exceptional customer service, Kohl's operates hundreds of stores across the United States and has become a staple shopping destination for families seeking quality merchandise at competitive prices. The company's culture emphasizes teamwork, inclusion, and a focus on providing an outstanding shopping experience in a friendly and welcoming environment. Kohl's believes in investing in its employees, offering various growth opportunities, training programs, and a supportive workplace to help associates thrive both personally and professionally.

This role is centered around being a Point of Sale (POS) and customer service expert who will lead and support associates to deliver excellent service to customers. As the frontline leader, you will coach, develop, and supervise team members while ensuring consistent execution of service processes that promote operational efficiency. Your expertise in POS operations and customer interactions will be crucial in guiding associates through complicated transactions and supporting the achievement of both individual and store-wide goals. The position involves overseeing crucial cash management processes such as register balancing, voided transactions authorization, and cash handling, ensuring accuracy and accountability within the store's financial operations.

As a supervisor at Kohl's, leadership goes beyond daily tasks. You will foster a culture grounded in integrity, honesty, and teamwork, maintaining an engaged and inclusive environment. You will act as a role model by guiding associates to exhibit exemplary customer service, anticipate customer needs, and effectively resolve issues, always upholding Kohl's brand standards. Training associates on merchandising, product knowledge, and operational standards is also a core responsibility, ensuring that store presentation promotes a welcoming shopping atmosphere. Additionally, you will play a key part in loss prevention efforts by educating team members, monitoring store activities, and collaborating with Loss Prevention specialists.

This role requires a proactive approach to managing resources and adapting to the dynamic needs of the store, utilizing key performance indicators (KPIs) to drive business decisions that enhance overall store performance. Supervisors are also entrusted with key holder duties, which include opening and closing store procedures and directing associates during assigned shifts to maintain smooth store operations. The role demands excellent communication, an ability to multi-task effectively, and a strong commitment to safety policies that protect both associates and customers.

The pay range for this position is competitive, between $20.75 and $32.20 per hour, reflecting the importance of the role within Kohl's team. The company offers a comprehensive benefits package based on full-time or part-time status and work hours. Benefits include paid time off (PTO), vacation buy programs, parental leave, medical and dental insurance, vision care, disability plans, accident and critical illness protection, 401k retirement plans, flexible spending accounts, associate discounts, life insurance policies, legal assistance, and adoption support. Working at Kohl's gives you the opportunity to be part of a respected retail brand that values its associates' contributions and supports their professional journey every step of the way.