Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
The Museum of Life and Science, located in the heart of the Triangle, is a renowned cultural and educational institution dedicated to fostering curiosity, learning, and discovery. As a beloved destination for families and individuals alike, the Museum offers immersive exhibits, interactive learning experiences, and a vibrant atmosphere that encourages visitors to explore the wonders of science and nature. The Museum not only prioritizes education and engagement but also provides exceptional services and amenities to enhance the overall guest experience. Among these is a lively retail environment featuring unique merchandise and a cozy coffee bar, serving expertly crafted beverages that keep both guests and staff energized throughout the day.
We are currently seeking a Full-Time Retail Operations Associate and Barista to join our dynamic Retail team. This regular full-time position reports to the Retail Operations Assistant Manager and offers an exciting opportunity to become an integral part of one of the Triangle's most popular destinations. The role is designed for individuals who possess a passion for great coffee, exceptional customer service, and attention to detail. As a Retail Operations Associate and Barista, you will be responsible for supporting the Museum's mission by delivering welcoming, engaging experiences that delight every guest visiting the Museum stores and coffee bar.
In this capacity, you will play a critical role in maintaining high standards for service quality, cleanliness, merchandising, food safety, inventory management, and cash handling. The position requires a well-rounded professional capable of multitasking efficiently and working both independently and collaboratively within a team-oriented environment. Key tasks will revolve around providing knowledgeable and friendly service, preparing specialty drinks to exacting quality recipes, and ensuring the retail environment is consistently well-stocked and visually appealing.
The ideal candidate will demonstrate barista expertise, superior drink-building skills, and an ability to manage the operational flow of the retail and coffee spaces seamlessly. You will be expected to open and close retail spaces following departmental protocols, monitor and rotate inventory to preserve product freshness, and adhere strictly to applicable health and safety standards. Safety at the workplace is a top priority, requiring compliance with all Museum policies.
Additionally, this role demands excellent communication skills to engage positively with guests, volunteers, and fellow staff in order to create a welcoming atmosphere that supports the Museum’s Strategic Plan objectives. Physical stamina is necessary, as the role involves standing for up to nine hours, performing repetitive hand motions, and maneuvering within retail and storage spaces.
This position offers a set schedule that includes weekend and occasional evening shifts, reflecting the Museum’s commitment to providing consistent service during peak visitor times. Whether you are an experienced barista or a dedicated customer service professional looking to expand your skills in a vibrant cultural setting, the Full-Time Retail Operations Associate and Barista role at the Museum of Life and Science offers rewarding experiences and opportunities to grow within a supportive team environment.
We are currently seeking a Full-Time Retail Operations Associate and Barista to join our dynamic Retail team. This regular full-time position reports to the Retail Operations Assistant Manager and offers an exciting opportunity to become an integral part of one of the Triangle's most popular destinations. The role is designed for individuals who possess a passion for great coffee, exceptional customer service, and attention to detail. As a Retail Operations Associate and Barista, you will be responsible for supporting the Museum's mission by delivering welcoming, engaging experiences that delight every guest visiting the Museum stores and coffee bar.
In this capacity, you will play a critical role in maintaining high standards for service quality, cleanliness, merchandising, food safety, inventory management, and cash handling. The position requires a well-rounded professional capable of multitasking efficiently and working both independently and collaboratively within a team-oriented environment. Key tasks will revolve around providing knowledgeable and friendly service, preparing specialty drinks to exacting quality recipes, and ensuring the retail environment is consistently well-stocked and visually appealing.
The ideal candidate will demonstrate barista expertise, superior drink-building skills, and an ability to manage the operational flow of the retail and coffee spaces seamlessly. You will be expected to open and close retail spaces following departmental protocols, monitor and rotate inventory to preserve product freshness, and adhere strictly to applicable health and safety standards. Safety at the workplace is a top priority, requiring compliance with all Museum policies.
Additionally, this role demands excellent communication skills to engage positively with guests, volunteers, and fellow staff in order to create a welcoming atmosphere that supports the Museum’s Strategic Plan objectives. Physical stamina is necessary, as the role involves standing for up to nine hours, performing repetitive hand motions, and maneuvering within retail and storage spaces.
This position offers a set schedule that includes weekend and occasional evening shifts, reflecting the Museum’s commitment to providing consistent service during peak visitor times. Whether you are an experienced barista or a dedicated customer service professional looking to expand your skills in a vibrant cultural setting, the Full-Time Retail Operations Associate and Barista role at the Museum of Life and Science offers rewarding experiences and opportunities to grow within a supportive team environment.
Job Requirements
- High school diploma or equivalent
- 1+ year of experience in customer service or retail
- Experience as a barista or in coffee preparation
- Ability to stand for extended periods
- Ability to lift up to 40 pounds
- Effective communication skills
- Basic computer literacy
- Flexible availability including weekends and evenings
- Ability to follow food safety and sanitation guidelines
- Willingness to work independently and in a team environment
- Attention to detail
- Ability to handle cash and POS transactions accurately
Job Qualifications
- A demonstrated passion for customer service
- Superior drink building skills
- Ability to prioritize and handle multiple tasks efficiently and in an organized fashion
- Ability to monitor, organize, and rotate coffee bar inventory
- Basic proficiency with computer and point-of-sale systems
- Ability to accurately handle cash, charge, check, and gift card transactions
- Ability to work independently with limited supervision and collaboratively as part of a team
- Ability to stand for up to 9 hours
- Ability to withstand prolonged periods of repetitive motions with hands/wrists
- Ability to maneuver around coffee bar, sales floor, and stock rooms including repetitive bending, prolonged standing, twisting, and climbing
- Ability to lift 40 pounds
- Set schedule with weekend and occasional evening work
- Coffee bar/retail experience
- 1+ year of barista experience
- Servsafe certification
- Conversant in Spanish
- Familiarity with CounterPoint or similar point-of-sale system
Job Duties
- Provide friendly, efficient, and knowledgeable service to Museum guests in the coffee bar and Museum stores
- Prepare and serve coffee, specialty beverages, and other menu items according to established recipes, quality standards, and food-safety practices
- Accurately process cash, credit card, check, and gift card transactions
- Open and close the coffee bar and Museum stores in accordance with departmental procedures and standards
- Maintain clean, organized, well-stocked, and guest-ready coffee bar and retail spaces throughout each shift
- Organize, stock, and rotate coffee bar inventory to maintain product availability and quality
- Maintain visual merchandising standards with strong attention to detail
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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