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Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional development opportunities
team environment
Job Description
Our company is a well-established hotel renowned for its commitment to providing exceptional guest experiences through superior customer service and efficient operations. We pride ourselves on maintaining a welcoming environment where guests feel valued and cared for throughout their stay. With a reputation for excellence in hospitality, our hotel combines comfort, professionalism, and a friendly atmosphere to create memorable stays for all visitors. Our dedicated team works collaboratively to uphold the highest standards in every aspect of hotel operations, focusing on guest satisfaction and operational efficiency. We are currently seeking a motivated and professional Front Desk Agent to join our... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work varying schedules including nights, weekends and holidays
- Good communication and interpersonal skills
- Basic computer proficiency
- Ability to manage cash accurately
- Customer service experience preferred
- Ability to work as part of a team
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk or customer service role preferred
- Strong communication and interpersonal skills
- Basic knowledge of hotel reservation systems and procedures
- Ability to handle cash and financial transactions accurately
- Proficiency in using a computer and front office software
- Ability to work flexible hours including nights, weekends and holidays
- Team player with a positive attitude and strong work ethic
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Criteria
Experience
No experience required
Job Location
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