Front Office Supervisor

Corpus Christi, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.25 - $27.75

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

wellness programs

Career development opportunities

Job Description

Omni Corpus Christi Hotel offers guests stunning bay or city views in the heart of the Marina District, known for its prime location and coastal charm. This full-service luxury hotel features 465 well-appointed guest rooms and over 24,000 square feet of versatile event space. Guests can enjoy resort-style amenities, including a heated indoor/outdoor pool, full-service dining options, and wellness services, all conveniently located minutes from popular attractions such as the Texas State Aquarium and the USS Lexington. The hotel is ideal for leisure travelers seeking beach getaways or fishing adventures, as well as business travelers and attendees of special events. The Omni Corpus Christi Hotel is dedicated to delivering an exceptional guest experience with a focus on upscale hospitality and personalized service. The establishment fosters an inclusive work environment where team members can thrive and grow professionally through ample advancement opportunities. Full-time associates benefit from a comprehensive benefits package and a supportive workplace culture that values learning and growth.

The Front Office Supervisor role at the Omni Corpus Christi Hotel plays a critical part in ensuring a five-star guest experience from arrival to departure. This leadership position involves managing front desk operations and serving as the first point of contact for guests. The Front Office Supervisor is responsible for welcoming guests warmly, providing detailed information about the hotel and local attractions, and promoting the hotel’s extensive amenities and services. Key duties include supervising check-in and check-out processes in accordance with Omni's high standards, resolving guest issues with empathy and efficiency, handling special requests, and coordinating closely with the Concierge, Bell/Door, and Ideal Services teams to meet guest needs. They also maintain confidentiality and adhere strictly to security protocols, manage guest accounts, and oversee the accuracy of daily reports and room status. This supervisory role demands a friendly yet professional demeanor, strong organizational skills, and the ability to handle a dynamic, fast-paced environment while managing multiple priorities effectively. Working hours may vary, including nights, weekends, and holidays, especially during busy periods or high-profile events. The Front Office Supervisor embodies the Omni brand’s commitment to delivering personalized, engaging, and warm service and contributes to fostering a respectful and cooperative team culture that values trust and fairness among coworkers. This position requires a proactive approach to continuously enhance guests’ experiences and ensuring safety and security at all times within the hotel environment. This leadership role offers a rewarding career path for individuals passionate about hospitality and eager to contribute to an outstanding guest journey at a prestigious coastal hotel.

Job Requirements

High school diploma or equivalent
Previous front office or hospitality experience
Strong customer service skills
Ability to work flexible hours including nights, weekends, and holidays
Excellent communication skills
Ability to handle multiple priorities
Proficient in computer systems including property management software
Ability to maintain professionalism in stressful situations
Physical ability to stand or walk for long periods
Commitment to personal grooming and hygiene

Job Qualifications

Previous luxury hotel experience is required
Previous Front Office experience is required
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed
Knowledge of the surrounding area and all of its attractions
Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays
Highly developed customer service skills
possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail
Proven ability to engage guests at all levels
Must be passionate about providing warm, engaging and personalized service
Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities
Must possess the ability to handle stressful and busy hotel operations
Ability to maintain a positive and professional demeanor and composure at all times
Must have the ability to report to work on time and when scheduled
Must have the ability to stand and/or walk for extended periods of time
Must meet standards of appearance and maintain a high level of personal hygiene at all time
Clear, concise written and verbal communication skills
Candidate must be comfortable speaking to guests
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers
Computer literacy to include: Payroll systems, Microsoft Office, Property Management

Job Duties

Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Monitor, send and distribute guest faxes
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
Ensure the public areas (lobby) is maintained, clean and tidy by partnering with the Housekeeping Department
Interact with other departments to ensure that guests' needs are satisfied
Speak to guests in a friendly, warm manner, making them feel welcome at the hotel
To proactively work to seek out ways in which to improve the hotel experience for our guests
Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably
Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident
Attend all required department trainings and meetings
Perform any other duties required by management