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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $23.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is an industry-leading hotel development and management company that partners with some of the strongest brands in hospitality. The company owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. Known for operational excellence and outstanding guest service, OTO Development has been recognized multiple times as Developer of the Year by major brand partners. Additionally, OTO has earned accolades in community service, sales, marketing, and revenue success. The company offers competitive pay and comprehensive benefit programs including medical, dental, and vision insurance, 401k with company match, company-provided... Show More
Job Requirements
- Two or more years’ experience in a front desk or receptionist role
- Ability to stand, sit, walk, bend, lift, and squat for extended periods
- Excellent communication skills
- Ability to work collaboratively with team members
- Strong problem solving skills
- Willingness to go above and beyond for guests
- No requirement for travel outside the property
Job Qualifications
- Two or more years’ experience working in a front desk or receptionist role
- Excellent oral, written, and interpersonal communication skills
- Ability to work well with others and be part of a team
- Strong problem solving and solution finding skills
- Demonstrated dedication to customer service and guest satisfaction
Job Duties
- Assist guests in the check-in and check-out procedure
- Work proficiently on the hotel’s electronic reservation system and other computer programs
- Handle all financial matters including credit card and cash transactions securely and accurately
- Anticipate guests’ needs and maximize the guest experience
- Work collectively to foster a hospitable, approachable, and customer-focused environment
- Ensure the accurate handling of guest reservation, check-in, check-out, payment procedures
- Maintain compliance with hotel safety programs and emergency systems
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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