Front Office Supervisor

OTO Development is an industry-leading hotel development and management company that partners with some of the strongest brands in hospitality. The company owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. Known for operational excellence and outstanding guest service, OTO Development has been recognized multiple times as Developer of the Year by major brand partners. Additionally, OTO has earned accolades in community service, sales, marketing, and revenue success. The company offers competitive pay and comprehensive benefit programs including medical, dental, and vision insurance, 401k with company match, company-provided life insurance, tuition assistance, paid time off, paid holidays, and travel discounts.

The Front Office Supervisor position at OTO Development offers an hourly wage of $23.75, which exceeds the national average, providing a rewarding compensation package for qualified candidates. This position plays a vital role within the property department, reporting directly to the General Manager. A Front Office Supervisor is primarily responsible for overseeing the front desk operations, ensuring a seamless and welcoming experience for hotel guests from check-in to check-out. This role involves assisting guests efficiently through the check-in and check-out process, handling financial transactions with accuracy and integrity, and using the hotel’s electronic reservation system and other computer programs to maintain smooth operational workflows.

The ideal candidate will anticipate guests' needs proactively and take the initiative to maximize their satisfaction throughout their stay. Working closely with other team members, the Front Office Supervisor fosters a hospitable and customer-focused environment, ensuring that guests feel valued and well cared for. This role also entails the administration and maintenance of accurate daily reports, checklists, and documentation required to keep front desk operations running smoothly. Compliance with hotel safety programs and procedures, including emergency and security systems, is an essential part of this position.

This physically demanding position requires the candidate to be comfortable standing, walking, bending, lifting, and squatting for extended periods. While the position demands little to no travel outside the property, it requires a strong presence on site to deliver exceptional guest service and uphold the highest standards of hospitality. The Front Office Supervisor role is perfect for an individual who loves working with people, excels in communication, thrives in a team environment, and is dedicated to solving problems and finding solutions to ensure the best possible guest experience. This opportunity is an excellent fit for hospitality professionals eager to grow their careers with a reputable and award-winning hotel management company.