Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $23.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
Our establishment is a prominent hotel known for its commitment to delivering exceptional guest experiences through outstanding service and attention to detail. With a focus on hospitality excellence, our hotel provides a welcoming environment for both guests and staff, fostering a culture of teamwork, professionalism, and continuous improvement. We pride ourselves on our dedicated front office team, which plays a critical role in shaping the first and last impressions of our guests during their stay.
We are currently seeking a Front Office Manager to join our dynamic team. This is a full-time, hourly position with a competitive pay rate of $23.00 per hour. The Front Office Manager will be responsible for ensuring optimal staffing levels among front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators. This leadership role requires a thorough understanding of the front office’s operational roles and responsibilities, with the flexibility to perform any duty as necessary to maintain smooth daily operations.
The successful candidate will expertly manage the MICROS system at the front office, handling all daily transactions as well as less frequent tasks. They will also be tasked with accurately checking AM and PM discrepancy reports to ensure financial integrity and operational accuracy. Strong communication skills are essential, as the role involves close coordination with Housekeeping and Engineering departments to address guest room needs, special requests, and maintenance issues efficiently, ensuring seamless service delivery and a positive guest experience.
As the face of the hotel, the Front Office Manager will greet guests warmly, conduct prompt and professional check-ins and check-outs, respond promptly to guest inquiries, and assist with any requests or concerns. The role requires a calm and composed demeanor, especially when dealing with high-demand or upset guests, ensuring their concerns are handled with care and professionalism. Candidates who exhibit a high work ethic and self-initiative will thrive in this environment, which demands adaptability and commitment to guest satisfaction.
The position may require working varied schedules, including nights, weekends, and holidays, reflecting the 24/7 operational needs of the hospitality industry. Physical requirements include working in a standard office environment, with prolonged periods spent sitting at a desk and working on a computer, interspersed with occasional standing and walking. The role also demands frequent use of fine motor skills for keyboarding, typing, utilizing a mouse or trackpad, writing, and operating other office equipment. Effective verbal and written communication skills are a must, as well as the ability to occasionally lift or move items weighing 10 to 25 pounds.
Reasonable accommodations may be offered to enable individuals with disabilities to successfully perform the essential functions of this role. Overall, this position is pivotal in ensuring the front office operates efficiently and sets the tone for an outstanding guest experience at our hotel.
We are currently seeking a Front Office Manager to join our dynamic team. This is a full-time, hourly position with a competitive pay rate of $23.00 per hour. The Front Office Manager will be responsible for ensuring optimal staffing levels among front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators. This leadership role requires a thorough understanding of the front office’s operational roles and responsibilities, with the flexibility to perform any duty as necessary to maintain smooth daily operations.
The successful candidate will expertly manage the MICROS system at the front office, handling all daily transactions as well as less frequent tasks. They will also be tasked with accurately checking AM and PM discrepancy reports to ensure financial integrity and operational accuracy. Strong communication skills are essential, as the role involves close coordination with Housekeeping and Engineering departments to address guest room needs, special requests, and maintenance issues efficiently, ensuring seamless service delivery and a positive guest experience.
As the face of the hotel, the Front Office Manager will greet guests warmly, conduct prompt and professional check-ins and check-outs, respond promptly to guest inquiries, and assist with any requests or concerns. The role requires a calm and composed demeanor, especially when dealing with high-demand or upset guests, ensuring their concerns are handled with care and professionalism. Candidates who exhibit a high work ethic and self-initiative will thrive in this environment, which demands adaptability and commitment to guest satisfaction.
The position may require working varied schedules, including nights, weekends, and holidays, reflecting the 24/7 operational needs of the hospitality industry. Physical requirements include working in a standard office environment, with prolonged periods spent sitting at a desk and working on a computer, interspersed with occasional standing and walking. The role also demands frequent use of fine motor skills for keyboarding, typing, utilizing a mouse or trackpad, writing, and operating other office equipment. Effective verbal and written communication skills are a must, as well as the ability to occasionally lift or move items weighing 10 to 25 pounds.
Reasonable accommodations may be offered to enable individuals with disabilities to successfully perform the essential functions of this role. Overall, this position is pivotal in ensuring the front office operates efficiently and sets the tone for an outstanding guest experience at our hotel.
Job Requirements
- Ability to calmly work with high demand and or upset guests
- High work ethic and self-initiative
- Willingness to work varying schedules to include nights weekends and holidays
- Ability to work in a standard office environment
- Ability to sit for prolonged periods 6-8 hours a day
- Occasional standing and walking throughout the workday
- Frequent fine motor skills use of hands and fingers for keyboarding typing utilizing a mouse or trackpad writing and operating office equipment
- Ability to communicate effectively verbally and in writing
- Occasionally required to stand walk bend reach or carry items
- Ability to lift and or move 10-25 pounds as needed e.g. files office supplies
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation
- Ability to hear and participate in conversations and meetings use phone and or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role
Job Qualifications
- Ability to calmly work with high demand and or upset guests
- High work ethic and self-initiative
- Enjoy working as and being part of a team that provides great experiences for our guests
- Effective verbal and written communication skills
- Experience with managing front office systems or hospitality operations preferred
Job Duties
- Ensure proper staffing levels of front office associates including interviewing hiring supervising training and scheduling front desk agents front office supervisors guest service aides bell staff concierge staff and PBX operators
- Have complete understanding of front office staff's roles and duties and be able to perform duties at any given time
- Accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
- Accurately check AM and PM discrepancy reports
- Communicate with Housekeeping and Engineering Departments regarding guest rooms requests and maintenance requests needs Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel answering questions and assisting guests with needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
