Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.25 - $27.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
TownePlace Suites by Marriott in Omaha, Nebraska, is part of the globally recognized Marriott International brand, known for its commitment to quality, comfort, and exceptional guest experiences. This extended-stay hotel offers a unique blend of residential-style suites combined with the high standards of Marriott, catering mainly to business travelers and families seeking long-term accommodations. The property prides itself on providing a home-away-from-home environment featuring spacious suites, contemporary amenities, and a welcoming atmosphere that meets the needs of modern travelers. TownePlace Suites emphasizes community, convenience, and outstanding customer service as its core values.
The Front Office Manager role at TownePlace Suites by Marriott is a key leadership position responsible for ensuring smooth and efficient hotel front desk operations. This role is ideal for an experienced hospitality professional looking to advance their career in hotel management within an established brand. The individual in this position will directly supervise front office associates, handling all aspects of guest services including check-in/check-out, reservations, and overall guest satisfaction. They will act as a vital liaison between guests, staff, and upper management, ensuring that Marriott brand standards and property-specific policies are upheld.
The Front Office Manager’s responsibilities include maximizing hotel revenues through effective management of reservations and room rates, overseeing the proper appearance and functionality of front desk areas, training and motivating front office staff, and managing daily operational expenses. Additionally, the manager must be prepared to serve as the Manager on Duty when scheduled, demonstrating strong problem-solving and decision-making skills, especially during busy periods or emergencies.
This position demands a flexible schedule with the ability to work varied shifts, including nights, weekends, and holidays, to meet the needs of the hotel operations. The ideal candidate will possess strong leadership and team-building abilities, excellent communication skills, and a proactive, service-oriented mindset. Their role is critical in creating a memorable guest experience and maintaining a productive and positive work environment for associates.
Working at TownePlace Suites by Marriott offers a career opportunity within one of the world’s leading hospitality companies, delivering potential for professional growth and development in the dynamic hotel industry. The Front Office Manager plays a pivotal role in maintaining guest loyalty and driving the hotel's success through exceptional service and operational excellence.
The Front Office Manager role at TownePlace Suites by Marriott is a key leadership position responsible for ensuring smooth and efficient hotel front desk operations. This role is ideal for an experienced hospitality professional looking to advance their career in hotel management within an established brand. The individual in this position will directly supervise front office associates, handling all aspects of guest services including check-in/check-out, reservations, and overall guest satisfaction. They will act as a vital liaison between guests, staff, and upper management, ensuring that Marriott brand standards and property-specific policies are upheld.
The Front Office Manager’s responsibilities include maximizing hotel revenues through effective management of reservations and room rates, overseeing the proper appearance and functionality of front desk areas, training and motivating front office staff, and managing daily operational expenses. Additionally, the manager must be prepared to serve as the Manager on Duty when scheduled, demonstrating strong problem-solving and decision-making skills, especially during busy periods or emergencies.
This position demands a flexible schedule with the ability to work varied shifts, including nights, weekends, and holidays, to meet the needs of the hotel operations. The ideal candidate will possess strong leadership and team-building abilities, excellent communication skills, and a proactive, service-oriented mindset. Their role is critical in creating a memorable guest experience and maintaining a productive and positive work environment for associates.
Working at TownePlace Suites by Marriott offers a career opportunity within one of the world’s leading hospitality companies, delivering potential for professional growth and development in the dynamic hotel industry. The Front Office Manager plays a pivotal role in maintaining guest loyalty and driving the hotel's success through exceptional service and operational excellence.
Job Requirements
- Effective written and verbal communication skills
- Self-starting personality with an even disposition
- Strong leadership and team building skills
- Knowledge of front desk operations including guest check-in/check-out policies and procedures and providing excellent guest service
- Understanding of room types and rate plans
- Flexible schedule and attendance
- Physical mobility including bending, carrying, climbing stairs, reaching or squatting
Job Qualifications
- Effective written and verbal communication skills
- Self-starting personality with an even disposition
- Strong leadership and team-building skills
- Knowledge of front desk operations including guest check-in/check-out policies and excellent guest service
- Understanding of room types and rate plans
- Flexible schedule
- Ability to work varied shifts
- Ability to manage emergencies calmly and effectively
Job Duties
- Perform administrative duties including reading and writing reports and communicating with shareholders
- Ensure brand standards are being maintained at the front desk
- Work closely with the sales and revenue teams to capitalize on all revenue opportunities
- Aggressively, effectively, and continuously manage and update rates on distribution channels
- Maintain information on prices, rates, specials, packages, and programs while ensuring all front desk associates are trained in these areas
- Effectively control and manage all front office operational expenses including labor, overtime, and supplies
- Inform General Manager of any unique situations or unusual developments in front desk operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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