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Front Office Manager — Lead Guest Experience in a Design-Forward Boutique
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Dental Insurance
Vision Insurance
Job Description
Method-Hospitalit is a dynamic hospitality management company dedicated to delivering exceptional guest experiences in the hotel industry. With a focus on innovation, quality service, and guest satisfaction, Method-Hospitalit has built a strong reputation in managing properties that prioritize both comfort and personalized attention. Within the vibrant city of Detroit, MI, the company operates ROOST Detroit, a distinctive hotel known for its unique blend of modern amenities and warm hospitality. At ROOST Detroit, guests enjoy a comfortable and welcoming environment that reflects the rich culture and entrepreneurial spirit of the city. Method-Hospitalit's approach to hospitality blends traditional values of friendliness and... Show More
Job Requirements
- high school diploma or equivalent
- minimum 3 years of experience in hotel front office roles
- strong leadership capabilities
- excellent organizational skills
- ability to manage multiple tasks simultaneously
- proficiency with hotel management systems
- willingness to work flexible hours including weekends and holidays
Job Qualifications
- proven experience in hotel front office management
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- ability to work in a fast-paced environment
- knowledge of hotel management software
- guest-focused mentality
- problem-solving skills
Job Duties
- oversee front desk daily operations
- manage team scheduling and training
- maintain high standards of guest service
- coordinate with other hotel departments for seamless guest experience
- handle guest inquiries and resolve complaints efficiently
- ensure accurate record-keeping and reporting
- monitor front office budget and expenses
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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