Front Office Manager - Historic Hotel with Great Benefits
Job Overview
Compensation
Salary
Range $55,000.00 - $65,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
The Davenport Hotel Collection is a prestigious group of historic and contemporary hotels located in Spokane, Washington. Renowned for its exceptional hospitality and luxurious accommodations, the Davenport Hotel Collection has become a landmark destination for both business travelers and tourists alike. This collection of hotels prides itself on delivering unparalleled guest experiences, combining timeless elegance with modern comforts. They emphasize a strong commitment to service excellence, attention to detail, and creating memorable stays for every guest.
The front office operations are critical to the overall guest experience, acting as the first and last point of contact for visitors. The Front Office Manager plays an essential role in ensuring smooth operations at the front desk, maintaining high standards of customer service, and leading a dedicated team of front office staff. This position requires a professional with a solid background in hospitality management, particularly with experience in overseeing front desk functions, managing guest relations, and handling human resource responsibilities.
As a Front Office Manager at The Davenport Hotel Collection, you will spearhead efforts to train and develop front office employees, monitor daily operations, and foster a positive work environment. You will also be responsible for preparing budgets, analyzing financial reports, and implementing strategies to optimize efficiency and guest satisfaction. This role demands excellent communication skills, a keen eye for detail, and the ability to manage multiple priorities effectively in a dynamic hospitality setting.
The position offers an annual salary ranging from $55,000 to $65,000, reflecting the significant responsibilities and experience required for this role. The Davenport Hotel Collection is dedicated to providing competitive compensation and a comprehensive benefits package that supports the well-being and professional growth of its team members. If you are passionate about hospitality, have proven management skills, and want to be part of a distinguished hotel group, this Front Office Manager opportunity is ideal.
Joining The Davenport Hotel Collection means becoming part of a respected regional leader in the hospitality industry. You will work in a supportive and engaging environment where your contributions are valued and opportunities for advancement are encouraged. You will collaborate closely with other departments to ensure the highest standards of service and guest satisfaction are consistently met, helping to maintain the prestigious reputation for which the Davenport name is known.
The front office operations are critical to the overall guest experience, acting as the first and last point of contact for visitors. The Front Office Manager plays an essential role in ensuring smooth operations at the front desk, maintaining high standards of customer service, and leading a dedicated team of front office staff. This position requires a professional with a solid background in hospitality management, particularly with experience in overseeing front desk functions, managing guest relations, and handling human resource responsibilities.
As a Front Office Manager at The Davenport Hotel Collection, you will spearhead efforts to train and develop front office employees, monitor daily operations, and foster a positive work environment. You will also be responsible for preparing budgets, analyzing financial reports, and implementing strategies to optimize efficiency and guest satisfaction. This role demands excellent communication skills, a keen eye for detail, and the ability to manage multiple priorities effectively in a dynamic hospitality setting.
The position offers an annual salary ranging from $55,000 to $65,000, reflecting the significant responsibilities and experience required for this role. The Davenport Hotel Collection is dedicated to providing competitive compensation and a comprehensive benefits package that supports the well-being and professional growth of its team members. If you are passionate about hospitality, have proven management skills, and want to be part of a distinguished hotel group, this Front Office Manager opportunity is ideal.
Joining The Davenport Hotel Collection means becoming part of a respected regional leader in the hospitality industry. You will work in a supportive and engaging environment where your contributions are valued and opportunities for advancement are encouraged. You will collaborate closely with other departments to ensure the highest standards of service and guest satisfaction are consistently met, helping to maintain the prestigious reputation for which the Davenport name is known.
Job Requirements
- bachelor's degree in hospitality management or related field
- minimum of 3 years experience in front office or hotel management
- proficiency in computer systems related to hotel operations
- strong organizational and multitasking abilities
- excellent communication skills
- ability to work flexible hours including weekends and holidays
- valid work authorization
Job Qualifications
- experience in hotel or hospitality management
- strong leadership and interpersonal skills
- excellent communication abilities
- proficiency with front office and reservation systems
- ability to manage budgets and financial planning
- strong problem-solving skills
- customer service-oriented mindset
Job Duties
- train and supervise front office staff
- prepare and manage operational budgets
- oversee daily front desk operations
- handle human resources functions including staffing and performance evaluations
- ensure exceptional customer service and guest satisfaction
- coordinate with other hotel departments to resolve guest issues
- maintain accurate records and reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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