Front Office Manager - Embassy Suites by Hilton Orlando LBV South
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work schedule
Job Description
Embassy Suites Orlando Lake Buena Vista South is a renowned hotel property featuring 300 suites alongside an expansive 40,000 square feet of meeting, pre-function, and event space. This busy hotel and convention center is distinguished by its award-winning reputation and is known for its commitment to high standards, exceptional service, and strong financial performance. The property is managed by a well-tenured management team dedicated to operational excellence and delivering an exceptional guest experience. Located in a highly sought-after area, Embassy Suites Orlando Lake Buena Vista South caters to business travelers and vacationers alike, providing a comprehensive range of amenities and services designed to exceed guest expectations in a competitive hospitality marketplace. The hotel prides itself on balancing large-scale event hosting with personalized guest experiences, creating a dynamic and stimulating environment for both employees and visitors.
The role of Front Office Manager at Embassy Suites Orlando Lake Buena Vista South plays a vital part in maintaining the reputation and success of the hotel. This leadership position focuses on overseeing all front office functions and staff, ensuring guests receive the highest level of service starting from their arrival until their departure. The Front Office Manager acts as a department head, collaborating closely with other managers and associates to effectively manage guest arrivals and departures, while ensuring operational procedures are executed smoothly and efficiently. This position requires an individual who is highly organized, detail-oriented, and capable of adapting to an ever-changing environment. Strong leadership skills are paramount, as the manager must inspire staff, maintain a positive workplace culture, and uphold the hotel’s hospitality standards.
In addition to supervising front office staff, the Front Office Manager is responsible for customer satisfaction, financial performance of the department, and fostering a safe and secure environment for guests and staff. The role involves addressing guest concerns with a calm and courteous demeanor, solving problems proactively to guarantee memorable experiences. Daily responsibilities include monitoring room sales, managing check-in and check-out procedures, reviewing event schedules, and ensuring all special requests and VIP guests are appropriately prioritized. The manager is expected to be hands-on, stepping in during busy periods to assist with check-ins and check-outs, and maintaining professional etiquette and grooming standards at all times. Shift flexibility is required to adapt to the hotel's demands, including working holidays and weekends.
Overall, this position offers an excellent opportunity for an experienced professional to lead a dedicated front office team in a high-profile hotel environment. The successful candidate will have a strong background in hotel front office operations, exceptional guest service skills, and leadership experience. This is a full-time role where the Front Office Manager plays a key role in both operational success and guest satisfaction at Embassy Suites Orlando Lake Buena Vista South.
The role of Front Office Manager at Embassy Suites Orlando Lake Buena Vista South plays a vital part in maintaining the reputation and success of the hotel. This leadership position focuses on overseeing all front office functions and staff, ensuring guests receive the highest level of service starting from their arrival until their departure. The Front Office Manager acts as a department head, collaborating closely with other managers and associates to effectively manage guest arrivals and departures, while ensuring operational procedures are executed smoothly and efficiently. This position requires an individual who is highly organized, detail-oriented, and capable of adapting to an ever-changing environment. Strong leadership skills are paramount, as the manager must inspire staff, maintain a positive workplace culture, and uphold the hotel’s hospitality standards.
In addition to supervising front office staff, the Front Office Manager is responsible for customer satisfaction, financial performance of the department, and fostering a safe and secure environment for guests and staff. The role involves addressing guest concerns with a calm and courteous demeanor, solving problems proactively to guarantee memorable experiences. Daily responsibilities include monitoring room sales, managing check-in and check-out procedures, reviewing event schedules, and ensuring all special requests and VIP guests are appropriately prioritized. The manager is expected to be hands-on, stepping in during busy periods to assist with check-ins and check-outs, and maintaining professional etiquette and grooming standards at all times. Shift flexibility is required to adapt to the hotel's demands, including working holidays and weekends.
Overall, this position offers an excellent opportunity for an experienced professional to lead a dedicated front office team in a high-profile hotel environment. The successful candidate will have a strong background in hotel front office operations, exceptional guest service skills, and leadership experience. This is a full-time role where the Front Office Manager plays a key role in both operational success and guest satisfaction at Embassy Suites Orlando Lake Buena Vista South.
Job Requirements
- Minimum 2 years of progressive management experience in a hotel preferred
- Previous front office experience in a hotel required
- Possess outstanding guest services skills and leadership capability
- Detail oriented with outstanding organizational and communication skills
- Able to handle a multitude of tasks in an ever-changing environment
- Effective at listening to, understanding, clarifying, and responding to the concerns raised by guests and members
Job Qualifications
- High school diploma
- Prefer a college degree in administration or hotel management
- Previous management experience is preferred
- Experience using software programs such as Microsoft Office (Word, Excel, and Outlook)
- Proficient in OnQ or PEP (or similar program)
- Able to communicate in the English language
- Second language is a plus
- Able to work flexible schedules including holidays and weekends and able to perform multiple tasks
Job Duties
- To look after the well-being of every guest and take personal responsibility in solving guest's problems to ensure a memorable experience
- Review the daily function sheet and become aware of all functions taking place in the hotel
- Review all arrivals, check for duplicates, ensure that all special requests and VIPs are pre-blocked
- Make certain that an accurate count is maintained at the front desk at all times and assist in the control of room sales, particularly on sold-out nights
- Complete any assigned special projects
- Assist with any heavy check-ins and checkouts to make certain that guests are not kept waiting
- Always be available at the front desk and step in whenever needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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