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Front Office Manager - Embassy Suites by Hilton Orlando LBV South
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work schedule
Job Description
Embassy Suites Orlando Lake Buena Vista South is a renowned hotel property featuring 300 suites alongside an expansive 40,000 square feet of meeting, pre-function, and event space. This busy hotel and convention center is distinguished by its award-winning reputation and is known for its commitment to high standards, exceptional service, and strong financial performance. The property is managed by a well-tenured management team dedicated to operational excellence and delivering an exceptional guest experience. Located in a highly sought-after area, Embassy Suites Orlando Lake Buena Vista South caters to business travelers and vacationers alike, providing a comprehensive range of amenities and... Show More
Job Requirements
- Minimum 2 years of progressive management experience in a hotel preferred
- Previous front office experience in a hotel required
- Possess outstanding guest services skills and leadership capability
- Detail oriented with outstanding organizational and communication skills
- Able to handle a multitude of tasks in an ever-changing environment
- Effective at listening to, understanding, clarifying, and responding to the concerns raised by guests and members
Job Qualifications
- High school diploma
- Prefer a college degree in administration or hotel management
- Previous management experience is preferred
- Experience using software programs such as Microsoft Office (Word, Excel, and Outlook)
- Proficient in OnQ or PEP (or similar program)
- Able to communicate in the English language
- Second language is a plus
- Able to work flexible schedules including holidays and weekends and able to perform multiple tasks
Job Duties
- To look after the well-being of every guest and take personal responsibility in solving guest's problems to ensure a memorable experience
- Review the daily function sheet and become aware of all functions taking place in the hotel
- Review all arrivals, check for duplicates, ensure that all special requests and VIPs are pre-blocked
- Make certain that an accurate count is maintained at the front desk at all times and assist in the control of room sales, particularly on sold-out nights
- Complete any assigned special projects
- Assist with any heavy check-ins and checkouts to make certain that guests are not kept waiting
- Always be available at the front desk and step in whenever needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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