Front Office Manager - Dallas Marriott Suites

Dallas, TX, USA|Onsite

Job Overview

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

Our client is a prestigious hotel renowned for its impeccable service and commitment to guest satisfaction. As a leading establishment in the hospitality industry, they pride themselves on creating memorable experiences for every visitor. The hotel offers a vibrant working environment where employees are encouraged to grow professionally while contributing to an outstanding guest service culture. This opportunity is perfect for individuals passionate about hospitality and dedicated to maintaining high standards of customer service. The role is a full-time, in-office position with a competitive salary package reflective of the candidate's skills and experience. As the Front Office Manager, you will play a crucial role in ensuring smooth daily operations, fostering a welcoming atmosphere, and leading a team that epitomizes hotel excellence. Your responsibilities will include managing front office staff, overseeing front desk operations, resolving guest complaints efficiently, and ensuring all processes align with brand standards. You will utilize systems such as MICROS and FSPMS to handle transactions and day-to-day hotel functions. The position demands excellent communication skills, strong leadership, and a keen eye for detail, making it a key pillar in delivering the high-quality guest experience the hotel is known for. This role requires someone who thrives in a fast-paced environment and can maintain a composed, friendly demeanor at all times. Additionally, your ability to anticipate guest needs and respond proactively will enhance guest relations and contribute to the hotel's respected reputation. Candidates should be prepared to engage in duties involving prolonged periods of desk work and computer use, alongside occasional physical activity such as standing, walking, and lifting light office supplies. Reasonable accommodations are available to ensure individuals with disabilities can perform the essential functions of this position effectively. This role offers not only the chance to develop your hospitality career but also to be part of a dedicated team that values professionalism, integrity, and a guest-first focus.

Job Requirements

FSPMS experience required
Ability to work in a standard office environment
Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day)
Occasional standing and walking throughout the workday
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment
Ability to communicate effectively verbally and in writing
Occasionally required to stand, walk, bend, reach, or carry items
Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies)
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation
Ability to hear and participate in conversations and meetings, use phone and/or headset
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

Job Qualifications

Experience with FSPMS
Ability to communicate effectively verbally and in writing
Experience in supervising or managing a front office team
Strong problem-solving skills
Proficient in using hotel management software such as MICROS
Excellent interpersonal skills
Ability to handle guest complaints professionally

Job Duties

Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
Resolve guest complaints, ensuring guest satisfaction in each interaction
Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often