Front Office Manager - Colcord

Colcord Hotel, a distinguished Curio Collection Hotel by Hilton, stands proudly as a historic landmark in downtown Oklahoma City. As the city’s first skyscraper, Colcord seamlessly marries historic charm with contemporary luxury, offering guests a unique boutique hotel experience. The hotel features 108 elegantly styled guest rooms, the renowned Flint Restaurant, and is committed to delivering personalized service that emphasizes hospitality excellence. Guests and employees alike thrive in an environment where rich history is complemented by innovative practices, creating memorable stays and fostering a culture of care and respect. This well-established hotel is known for its high standards and dedication to quality, making it a sought-after destination for travelers and a prestigious workplace for hospitality professionals.

The Front Office Manager role at Colcord Hotel is a key leadership position within the front office department, reporting directly to the Director of Front Office and the General Manager. This exempt position is responsible for overseeing the daily operations of the front desk team, ensuring the delivery of exceptional guest service while maintaining operational efficiency. The role calls for an experienced hospitality professional who can lead and develop staff, manage scheduling and labor, and address guest concerns with professionalism and empathy. The Front Office Manager ensures accuracy in check-in, check-out, billing, and cash-handling processes while monitoring room inventory and coordinating with revenue and housekeeping teams to optimize guest satisfaction and hotel performance.

In this role, the manager fosters a culture of service-driven professionalism, empowering the front desk team to uphold the luxury and boutique standards that define Colcord Hotel. Responsibilities also include maintaining compliance with hotel policies and brand standards, conducting regular audits, supporting budget goals, and collaborating with other departments such as housekeeping and bell services to ensure smooth guest experiences. The position demands a polished front desk environment, adherence to safety and privacy protocols, and the ability to lead by example in a fast-paced, guest-focused environment. The Front Office Manager is an integral part of the hotel’s commitment to excellence, playing a vital role in delivering the signature Colcord hospitality that makes every guest visit unforgettable. This job description highlights the essential functions and qualifications but also allows flexibility with additional duties as business needs evolve.