Front Office Manager

Riggs Washington DC is a distinguished luxury hotel located on the iconic downtown corner of Penn Quarter's 9th and F Street, nestled within a historic building that once housed the Riggs National Bank. This establishment skillfully merges historical significance with modern luxury, providing guests with an unforgettable hospitality experience. The hotel features 181 elegantly appointed guest rooms that pay homage to the building's rich legacy, blending classic heritage aesthetics with contemporary comfort and style. Guests at Riggs Washington DC enjoy access to sophisticated dining venues including Café Riggs, a European brasserie-inspired restaurant that welcomes guests for all occasions, and Silver Lyan, a subterranean bar created by the internationally renowned mixologist Ryan Chetiyawardana, known as Mr Lyan. These venues contribute to the vibrant and dynamic atmosphere of the hotel, making it a preferred destination for both travelers and locals alike.

The Front Office Manager role at Riggs Washington DC is a pivotal position that ensures the smooth operation and exceptional guest service standards at the hotel. Ideal candidates are those with proven luxury hotel or hospitality management experience who bring a blend of passion, leadership, and a results-oriented mindset. This role demands an individual who thrives in a fast-paced and ever-changing environment, is resourceful, calm under pressure, and possesses excellent communication and organizational skills. The Front Office Manager plays a critical role in crafting warm and genuine arrival and departure experiences, managing front office operations efficiently and profitably while adhering to the hotel's high service standards. This position is not just about managing daily processes but also about fostering a team-oriented, entrepreneurial culture that supports creative solutions and unparalleled hospitality experiences.

The successful Front Office Manager will be responsible for ensuring that front office employees are well-informed and equipped with the latest information about rates, promotions, and local insights to enhance guest satisfaction. They must be able to anticipate guest needs and create personalized, memorable experiences while addressing and resolving guest complaints effectively with proper follow-up. Collaboration with all hotel departments is essential for delivering seamless service and guest satisfaction. Additionally, this role demands continuous identification and communication of quality improvements and operational efficiencies, alongside training and coaching the front office team to uphold high standards. The Front Office Manager is also accountable for managing the Front Office Up-Sell Program, encouraging its growth and participation within the team.

Offering a competitive salary range of $65,000 to $75,000 annually, Riggs Washington DC is committed to investing in its employees' professional development and well-being. The role supports career growth in a supportive, inclusive environment that prioritizes extraordinary guest experiences and employee satisfaction. If you are passionate about hospitality, leadership, and creating exceptional guest experiences, this opportunity to join Riggs Washington DC as a Front Office Manager is an excellent career advancement.