Job Overview
Work Schedule
Flexible
Benefits
Career growth opportunities
flexible scheduling
Payactive wage access
Paid Time Off
Paid holidays
Healthcare benefits
401k with match
Hotel and food discounts
Job Description
Hotel Ventures Management Group (HVMG) is a prominent hospitality management company known for its exceptional commitment to operational excellence and a culture that values each team member's growth and development. With a national portfolio of hotels, HVMG offers comprehensive career opportunities in the hotel industry, supporting associates with a collaborative and empowering work environment. The company prides itself on fostering a 'Be Excellent' culture where every employee's contributions matter, and leadership pathways are accessible to those who demonstrate dedication and capability. HVMG is an equal opportunity employer dedicated to promoting diversity and inclusion at all levels of employment. Their dedication to a supportive work culture is evident in the numerous employee benefits and growth opportunities they provide, making them one of the most respected management companies within the hospitality sector.
As the Front Office Manager at HVMG, you will play a pivotal role in ensuring the smooth and welcoming operation of the front desk and guest services. This management position is integral to setting the tone for exceptional guest experiences by leading a dedicated front desk team through effective training, scheduling, and operational oversight. Reporting to the Director of Rooms or General Manager, the Front Office Manager is responsible for supervising front desk activities, including guest check-in and check-out procedures, addressing guest concerns, and maintaining daily operational reports. Your leadership and ability to motivate your team will directly impact the hotel's service quality and operational efficiency. This role not only demands excellent organizational and interpersonal skills but also offers a clear pathway for career progression within the hospitality field. Successful Front Office Managers at HVMG often advance to higher roles such as Director of Rooms, Hotel Operations Manager, or even General Manager positions. If you are passionate about delivering excellent customer service and driving operational success, this role is an excellent opportunity to flourish in a dynamic and rewarding environment.
As the Front Office Manager at HVMG, you will play a pivotal role in ensuring the smooth and welcoming operation of the front desk and guest services. This management position is integral to setting the tone for exceptional guest experiences by leading a dedicated front desk team through effective training, scheduling, and operational oversight. Reporting to the Director of Rooms or General Manager, the Front Office Manager is responsible for supervising front desk activities, including guest check-in and check-out procedures, addressing guest concerns, and maintaining daily operational reports. Your leadership and ability to motivate your team will directly impact the hotel's service quality and operational efficiency. This role not only demands excellent organizational and interpersonal skills but also offers a clear pathway for career progression within the hospitality field. Successful Front Office Managers at HVMG often advance to higher roles such as Director of Rooms, Hotel Operations Manager, or even General Manager positions. If you are passionate about delivering excellent customer service and driving operational success, this role is an excellent opportunity to flourish in a dynamic and rewarding environment.
Job Requirements
- eligible to work in the united states
- ability to read, write, and communicate effectively in english
- capability to sit, stand, bend, kneel, and lift as required
- willingness to work flexible hours including evenings, weekends, and holidays
- warm and professional demeanor
- at least one year of hotel experience or equivalent combination of education and experience
Job Qualifications
- high school diploma or equivalent
- previous experience in front office or hotel operations
- strong leadership and communication skills
- ability to handle guest relations professionally
- proficiency with hotel management software
- excellent organizational skills
- customer service orientation
Job Duties
- oversee front desk staff and operations
- manage guest check-in and check-out processes
- resolve guest complaints and issues
- ensure efficient scheduling of front office team
- train and develop front desk employees
- prepare and manage daily front office reports
- collaborate with other hotel departments to ensure guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
