Job Overview
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Professional Development
Referral Bonus Program
Job Description
HHM Hotels is a distinguished hospitality company renowned for its commitment to delivering exceptional guest experiences and fostering sustainable practices across its properties. As a respected hotel operator, HHM Hotels prioritizes both operational excellence and environmental stewardship, striving to create welcoming environments for guests while adhering to eco-friendly standards. The company offers ample opportunities for career advancement, emphasizing professional growth through well-structured roles and leadership paths.
The role of Hotel Front Office Manager at HHM Hotels is a pivotal position responsible for overseeing all front office operations in alignment with established guest service protocols and sustainability objectives. This leadership role encompasses managing daily activities of the front desk team, ensuring smooth check-in and check-out processes, and upholding the highest standards of guest satisfaction. The manager is charged with maintaining compliance with accounting controls, monitoring financial operations, and developing departmental budgets and forecasts. Integral to this role is the responsibility for coaching and supporting associates, fostering a team environment that reflects HHM’s core values.
The successful candidate will engage in tasks such as interviewing, selecting, training, scheduling, and mentoring front office staff to guarantee performance aligns with brand and hotel standards. Attention to guest feedback is crucial, as the manager works to enhance guest satisfaction scores and implement corrective action plans tailored to remedy any identified service deficiencies. The position also involves supervising guest services department managers, managing vendor and personnel contracts, and optimizing guest room occupancy to mitigate overbooking risks.
This role offers a clear growth trajectory, leading toward higher leadership positions such as Assistant General Manager, General Manager, and eventually Area General Manager. Candidates should possess a strong hospitality background, ideally with a degree and multiple years of industry experience. The company supports continuous learning and development, encouraging employees to advance within the organization.
HHM Hotels provides a comprehensive benefits package, including competitive wages, medical, dental, and vision insurance, paid time off, a 401k company match, daily pay options, and employee wellness programs. Their work environment demands flexibility, often requiring work on holidays and weekends and the physical ability to perform tasks such as standing for extended periods, lifting, and bending.
HHM Hotels strongly believes in their values encapsulated by the motto ‘People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It.’ This philosophy drives the company culture and operational strategies, ensuring a rewarding and dynamic workplace for all employees.
The role of Hotel Front Office Manager at HHM Hotels is a pivotal position responsible for overseeing all front office operations in alignment with established guest service protocols and sustainability objectives. This leadership role encompasses managing daily activities of the front desk team, ensuring smooth check-in and check-out processes, and upholding the highest standards of guest satisfaction. The manager is charged with maintaining compliance with accounting controls, monitoring financial operations, and developing departmental budgets and forecasts. Integral to this role is the responsibility for coaching and supporting associates, fostering a team environment that reflects HHM’s core values.
The successful candidate will engage in tasks such as interviewing, selecting, training, scheduling, and mentoring front office staff to guarantee performance aligns with brand and hotel standards. Attention to guest feedback is crucial, as the manager works to enhance guest satisfaction scores and implement corrective action plans tailored to remedy any identified service deficiencies. The position also involves supervising guest services department managers, managing vendor and personnel contracts, and optimizing guest room occupancy to mitigate overbooking risks.
This role offers a clear growth trajectory, leading toward higher leadership positions such as Assistant General Manager, General Manager, and eventually Area General Manager. Candidates should possess a strong hospitality background, ideally with a degree and multiple years of industry experience. The company supports continuous learning and development, encouraging employees to advance within the organization.
HHM Hotels provides a comprehensive benefits package, including competitive wages, medical, dental, and vision insurance, paid time off, a 401k company match, daily pay options, and employee wellness programs. Their work environment demands flexibility, often requiring work on holidays and weekends and the physical ability to perform tasks such as standing for extended periods, lifting, and bending.
HHM Hotels strongly believes in their values encapsulated by the motto ‘People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It.’ This philosophy drives the company culture and operational strategies, ensuring a rewarding and dynamic workplace for all employees.
Job Requirements
- Associate’s or bachelor’s degree preferred
- 2 to 5 years hospitality related experience
Job Qualifications
- Associate’s or bachelor’s degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop implement and monitor daily weekly monthly and annual department-wide budgets and forecasts
- Review submit for approval and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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