Front Office Manager

Pyramid Global Hospitality is a prominent hospitality management company that oversees a comprehensive portfolio of over 200 hotels and resorts, employing more than 18,000 associates across the United States, Caribbean, and Europe. The company operates through several distinguished platforms, including Benchmark Resorts & Hotels, which consists of a unique collection of independent properties; Axiom Hospitality, which manages hotels across Europe; and PYRAMIDWORKS, which offers integrated workplace and facilities services. With corporate headquarters in Boston, The Woodlands, Texas, and London, Pyramid Global Hospitality combines extensive global reach with a personalized approach aimed at delivering exceptional service, operational excellence, and fostering long-term partnerships.

At Pyramid Global Hospitality, people are at the heart of everything. The organization is dedicated to creating a workplace environment where associates are respected, supported, and empowered to advance their careers. Employees have opportunities to collaborate with experienced leaders, engage in meaningful projects, and gain exposure to a diversified range of brands, properties, and markets. Whether beginning a career in hospitality or bringing years of expertise, team members can expect to learn, develop, and make a significant impact in their roles. Pyramid has been recognized by prominent publications such as USA Today, The Boston Globe, and The Houston Chronicle as one of the best places to work. The company and its properties have also received top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, reflecting a culture committed to service excellence and the people who drive that excellence.

About the Shores Resort & Spa: The Shores Resort & Spa located in Daytona Beach Shores, Florida, is a distinguished full-service resort featuring 212 guest rooms and approximately 20,000 square feet of event space. The property is celebrated for offering an exceptional guest experience and is known as one of the best employers in the region. What sets the Shores apart is its strong company culture emphasizing personal development, people-first values, and a commitment to helping employees succeed. Benefits such as comprehensive health plans, 401(k) retirement plans with company matching, and attractive bonus programs contribute to an outstanding work environment.

The Role: The position open at the Shores Resort & Spa is for a Front Desk Supervisor, a full-time role with competitive pay ranging between $22.00 and $24.00 per hour. The Front Desk Supervisor is responsible for overseeing daily front desk operations including check-ins, check-outs, reservations, and handling guest inquiries. This leadership role ensures excellent guest service, smooth operational procedures, and efficient management of front office functions to maximize guest satisfaction. Supervisory responsibilities include leading front desk staff, addressing guest complaints and special requests promptly and professionally, maintaining hotel policies and brand standards, and coordinating with housekeeping and maintenance teams to ensure rooms are ready and guests have satisfying experiences.

Additional duties involve managing cash handling procedures and billing accuracy, fostering a positive work environment to promote teamwork, monitoring staff performance while providing coaching and feedback, and recruiting and training front desk associates. This position requires someone with strong leadership abilities, excellent communication, and problem-solving skills, alongside the flexibility to work various shifts, including weekends and holidays. Experience with property management systems and hotel reservation software is preferred, along with at least 3-5 years of experience in front desk or hotel operations and a minimum of 1-3 years in a supervisory role. Preferred educational qualifications include a bachelor’s degree in hospitality management or a related field.

Pyramid Global Hospitality is an equal opportunity employer that celebrates diversity and inclusion. The compensation package is influenced by several factors including a candidate’s skill set, experience, certifications, and location. This role presents a unique opportunity to join a respected hospitality company poised for growth and success, dedicated to making every guest’s stay memorable and every team member’s career fulfilling.