Front Office Manager

Sonesta International Hotels is the 8th largest hotel company in the United States, known for its rapid growth and extensive portfolio. This leading hospitality company operates a diverse range of full-service and focused hotels located in major cities, making it a prominent name in the hotel industry across eight countries. Sonesta’s portfolio includes owned, managed, and franchised properties, totaling over 1000 properties worldwide. Committed to elevating guest experiences and delivering service with passion and purpose, Sonesta blends quality, loyalty, and exceptional hospitality to connect with guests on a human level. The company takes pride in its inclusive culture that promotes teamwork and continuous improvement, ensuring that guests enjoy memorable stays every time they visit a Sonesta property.

The role of Front Office Manager at Sonesta International Hotels is a pivotal leadership position charged with overseeing daily operations within the Front Desk, Guest Services, and Transportation departments. This role is designed for an individual who embodies the values of hospitality and service excellence, ensuring that every guest's experience from arrival through departure is nothing short of exceptional. The Front Office Manager is responsible for managing front office teams, maintaining high operational standards, and implementing guest-centric processes to maximize satisfaction. This position requires a visible and engaging leader who fosters team development, encourages accountability, and consistently upholds the company’s high standards, policies, and procedures.

This position offers a dynamic work environment where the manager leads by example, promoting a service-focused culture geared towards delivering extraordinary guest experiences. They will coach and mentor team members, implement effective scheduling and labor management, and coordinate closely with other hotel departments such as Housekeeping, Engineering, and Food & Beverage to ensure seamless operations. The Front Office Manager will also oversee transportation services, ensuring safety and efficiency in shuttle operations and vehicle maintenance. Key responsibilities include guest recovery initiatives, VIP service management, and compliance with financial and safety standards.

Success in this role is measured through a variety of performance indicators including guest satisfaction scores, online review performance, labor cost management, and compliance metrics. The ideal candidate will have at least three years of front office leadership experience in a hotel setting, preferably within full-service or airport hotel operations. Strong leadership skills, effective communication, and a passion for customer service are vital to thrive in this role. Sonesta offers comprehensive benefits including medical, dental, vision insurance, retirement plans with company match, paid time off, and employee discounts, emphasizing the company’s dedication to the health and well-being of its employees. This is an in-person position based at one of Sonesta’s hotel locations, providing an excellent opportunity to contribute to a globally recognized hospitality brand and grow a rewarding career in hotel management.