Front Office Manager

Tuscaloosa, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $25.75

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Professional development opportunities

Employee Discounts

Retirement Plan

performance bonuses

Job Description

Crestline Hotels & Resorts is a renowned hospitality management company dedicated to delivering exceptional service and memorable experiences across its portfolio of properties. Known for its commitment to quality, innovation, and guest satisfaction, Crestline Hotels & Resorts operates a variety of hotels and resorts, focusing on creating environments that balance comfort, efficiency, and superior service. The company fosters a culture of diversity and inclusion, ensuring equal employment opportunities for all candidates regardless of race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability. As an established name in the hospitality industry, Crestline Hotels & Resorts invests in professional development and employee growth, making it a respected employer for those looking to build a rewarding career in hotel management.

The Front Office Manager role at Crestline Hotels & Resorts is vital to the successful operation and administration of all front office departments, including the front desk, bell/door services, and concierge if applicable. This position calls for a strategic leader capable of balancing the demands of operational efficiency, guest satisfaction, and departmental profitability. The Front Office Manager is responsible for ensuring the front office delivers the highest levels of professional service and adheres to established operational standards. This role involves planning, implementing, and controlling effective departmental strategies designed to exceed guest expectations and maximize revenue. Additionally, the Front Office Manager is charged with developing, motivating, and maintaining a skilled and empowered front office team through continuous leadership, training, coaching, and feedback.

Key to this leadership position is collaboration with other hotel departments and the implementation of innovative front office strategies. The manager ensures front office staff are thoroughly trained to standards and capable of delivering exceptional guest service. The role demands a hands-on approach to address and resolve guest complaints, manage budgets and payroll, monitor financial transactions, and enforce standards for personnel performance and customer service. The Front Office Manager is also tasked with addressing operational improvements, organizing training programs, resolving staff issues, and evaluating employee performance to maintain a positive and professional work environment.

Further responsibilities include managing departmental financial forecasts, maintaining knowledge of hotel features, rates, packages, and group activities, monitoring hotel security, setting inventory par levels, and facilitating strategic planning meetings. The position requires not only technical and managerial expertise but also the foresight to anticipate guest and employee needs, promoting a culture of positive guest relations throughout the front office team. Candidates who thrive in dynamic hospitality environments and demonstrate strong leadership, organizational, and interpersonal skills will find this role rewarding and impactful.

Job Requirements

High school diploma or GED
At least 3 years of hospitality management experience
Proficiency in hotel information systems
Computer skills
Ability to lead and motivate a team
Strong problem-solving skills
Excellent communication skills
Ability to manage budgets and payroll records

Job Qualifications

High school graduate or GED
Minimum 3 years of experience in hospitality management
Proficiency with hotel information systems
Familiarity with Microsoft Office preferred
Strong leadership and organizational skills
Ability to work collaboratively with diverse teams
Excellent communication and customer service skills

Job Duties

Create and execute innovative front office strategies that drive guest satisfaction and revenues
Work collaboratively with front office team members in planning, development, and execution
Ensure front office staff and management are properly trained to standards
Work closely with department managers and supervisors to develop them personally and professionally
Investigate and resolve complaints regarding service and accommodations
Monitor budgets and payroll records and review financial transactions
Establish standards for personnel performance and customer service
Review work procedures and operational problems to improve service, performance, or safety
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
Provide leadership and mentoring to front office staff
Maintain knowledge of front office department policies and service procedures
Maintain knowledge of hotel features, room types, rates, special packages, and promotions
Review and respond to daily operational demands related to the hotel
Prepare departmental financial and payroll forecasts
Monitor security of public areas
Establish par levels for supplies and equipment
Provide training, professional discipline, and positive support to department employees
Create and maintain a quality, professional work environment
Administer performance evaluations
Anticipate guest and employee needs and respond promptly
Promote positive guest relations
Conduct pre-shift meetings
Facilitate departmental strategic planning meetings