Front Office Manager

Lexington Embassy Suites is a distinguished full-service hotel located at 1801 Newtown Pike in Lexington, KY. As part of the renowned Embassy Suites brand, it offers spacious suites with modern amenities, catering to both business travelers and tourists seeking a comfortable and convenient stay. The hotel prides itself on exceptional guest service, spacious accommodations, and a welcoming atmosphere that encourages repeat visits and positive experiences. Positioned in a vibrant area of Lexington, the hotel benefits from accessibility to business hubs, local attractions, and entertainment options, making it a preferred destination for guests. The team at Lexington Embassy Suites is dedicated to maintaining high standards of hospitality, cleanliness, and operational efficiency to ensure every guest enjoys a memorable visit.

The Front Office Manager role at Lexington Embassy Suites is a pivotal position within the hotel's management team. This is a full-time role with a competitive salary range between $55,000 and $60,000 annually, depending on experience, skills, and qualifications. The Front Office Manager is responsible for leading and inspiring the front desk team, ensuring that all operational and guest service standards are met with excellence. This role demands a hands-on leader who is adept at managing daily front desk operations, resolving guest concerns proactively, and fostering a team-oriented environment. The position involves collaborating closely with other departments to guarantee a seamless guest experience from check-in to check-out.

Additionally, the Front Office Manager is tasked with optimizing financial performance by controlling labor costs, managing expenses, and driving revenue opportunities. They serve as the Manager on Duty, which requires overseeing hotel operations during their shift, ensuring smooth and efficient functioning, and upholding the brand's reputation at all times. Leadership qualities such as accountability, agility in problem-solving, team development, and transparency are highly valued. At Lexington Embassy Suites, the leadership philosophy is guided by the Atrium SPIRIT values: Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork, which foster a supportive and dynamic work culture.

This position offers numerous benefits including career advancement opportunities with 40% of management roles filled through internal promotions, a 401(k) plan with company match, comprehensive medical, dental, and vision insurance plans, paid time off with exclusive travel and brand discounts, and additional perks like DailyPay, wellness programs, tuition reimbursement, and community service engagement. The hotel encourages candidates with at least two years of front desk and supervisory experience, a high school diploma or equivalent, and strong technological skills, especially with Microsoft Office tools. Flexibility with schedules and physical readiness to assist with operational tasks are also important.

Working at Lexington Embassy Suites means becoming part of a community that values each team member's contributions, promotes personal and professional growth, and is committed to delivering memorable guest experiences while fostering a respectful and inclusive workplace.