Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $24.00 - $28.00
Work Schedule
Standard Hours
Benefits
401(k)
Dental Insurance
employee discount
Health Insurance
Paid Time Off
Job Description
We are a dynamic and guest-focused hotel committed to providing exceptional hospitality and memorable experiences to all our visitors. Our establishment thrives on a dedication to superior service, ensuring every guest feels welcomed, valued, and satisfied throughout their stay. Operating in a fast-paced, demanding environment, our hotel offers a blend of comfort, efficiency, and professionalism, making it a preferred destination for travelers seeking quality accommodation and personalized service. With a keen focus on operational excellence, we embrace innovative approaches to hospitality management while upholding traditional values of warmth and attentiveness. Our team-driven culture emphasizes collaboration, continuous learning, and a passion for the hospitality industry.
We are currently seeking an energetic and highly organized Front Office Manager to lead our front desk operations. This pivotal role is crucial in shaping the first and last impression guests receive from our hotel. As the Front Office Manager, you will be responsible for overseeing daily front desk activities, managing guest relations, and coordinating communication across various hotel departments. Your leadership will directly affect guest satisfaction, staff performance, and overall service quality. The ideal candidate will demonstrate strong leadership skills, a passion for guest services, and the ability to thrive in a dynamic and fast-paced hotel environment. This position offers an exciting opportunity to apply your hospitality management expertise, to train and motivate a dedicated front desk team, and to ensure smooth, efficient, and welcoming service from check-in to check-out. Compensation for this role ranges from $24.00 to $28.00 per hour, reflecting the importance and responsibilities of the position. This opportunity is perfect for someone looking to advance their career in hospitality management while making a tangible impact on guest experiences and operational excellence. Join us in creating an inviting atmosphere where every guest feels at home and every team member contributes to our shared success.
We are currently seeking an energetic and highly organized Front Office Manager to lead our front desk operations. This pivotal role is crucial in shaping the first and last impression guests receive from our hotel. As the Front Office Manager, you will be responsible for overseeing daily front desk activities, managing guest relations, and coordinating communication across various hotel departments. Your leadership will directly affect guest satisfaction, staff performance, and overall service quality. The ideal candidate will demonstrate strong leadership skills, a passion for guest services, and the ability to thrive in a dynamic and fast-paced hotel environment. This position offers an exciting opportunity to apply your hospitality management expertise, to train and motivate a dedicated front desk team, and to ensure smooth, efficient, and welcoming service from check-in to check-out. Compensation for this role ranges from $24.00 to $28.00 per hour, reflecting the importance and responsibilities of the position. This opportunity is perfect for someone looking to advance their career in hospitality management while making a tangible impact on guest experiences and operational excellence. Join us in creating an inviting atmosphere where every guest feels at home and every team member contributes to our shared success.
Job Requirements
- High school diploma or equivalent
- Proven experience in front desk management or hospitality operations
- Strong communication skills, including proficiency in multiple languages preferred
- Familiarity with hotel management software and reservation systems
- Ability to work flexible hours, including nights, weekends, and holidays
- Excellent organizational and leadership abilities
- Strong problem-solving skills and customer service orientation
Job Qualifications
- Proven experience in hotel management or front desk operations within a hospitality environment
- Strong background in customer service, with excellent communication skills in multiple languages
- bilingual or multilingual abilities are highly preferred
- Knowledge of hotel management systems, reservation software, and multi-line phone systems
- Experience with night audit procedures and guest services management
- Demonstrated ability to lead a team effectively while maintaining a positive attitude under pressure
- Familiarity with hospitality best practices, including phone etiquette and guest relations strategies
- Previous Hilton experience is a plus
Job Duties
- Supervise front desk staff to ensure efficient check-in and check-out processes, maintaining high standards of hospitality and professionalism
- Manage guest relations by addressing inquiries, resolving issues promptly, and ensuring a positive experience for all visitors
- Oversee night audit procedures to reconcile daily financial transactions and ensure accurate reporting
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and maintain service quality
- Handle multi-line phone systems with excellent phone etiquette, providing information and support to guests and team members
- Train and motivate front desk team members to uphold service standards and foster a welcoming atmosphere
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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