Front Office Manager

The Renaissance Boulder Flatiron Hotel, located at 500 Flatiron Blvd, Broomfield, Colorado, is a distinguished establishment within the hospitality industry. As part of HHM Hotels, an independent franchisee operating under Marriott International's brand, this hotel offers a unique blend of upscale accommodations and personalized guest services designed to create memorable experiences. Known for its commitment to excellent service and quality, the Renaissance Boulder Flatiron Hotel embodies both contemporary design and warm, inviting atmospheres. The hotel operates with a core set of values emphasizing integrity, quality, and a guest-first mindset, making it a premier destination in the Broomfield area for both leisure and business travelers.

This management position within the Rooms and Guest Services Operations category represents a significant leadership opportunity for a dedicated hospitality professional. The role is full-time and based on-site at the Renaissance Boulder Flatiron Hotel, requiring hands-on involvement in daily operations and strategic oversight. The salary range for this position is from $60,000 to $70,000 annually, reflecting the importance of this role in maintaining the high standards of the brand and the franchisee’s commitment to excellence.

The primary responsibilities of this management role include interviewing, selecting, training, scheduling, coaching, and supporting associates to ensure they meet established brand and hotel standards aligned with the HHM core values. The successful candidate will actively monitor guest satisfaction scores with a focus on enhancing both departmental and overall guest experiences. Financial oversight is a key component, with duties encompassing monitoring front office financial operations, ensuring compliance with accounting controls, and managing departmental budgets and forecasts on daily, weekly, monthly, and annual bases.

This role also involves supervising all guest services department managers to maintain operational efficiency and high service standards. Effective communication plays an essential part, as managers in this role are expected to review guest correspondence and incident logs, directing staff appropriately. Additionally, they oversee all vendor and personnel contracts, ensuring optimal occupancy management to minimize overbooking and create measurable action plans for continuous improvement in guest services. Adherence to safety standards, including MSDS and OSHA guidelines, is mandatory, and candidates must be willing to perform various physical tasks required in the hotel environment.

Overall, this position is ideal for experienced hospitality professionals who are passionate about leadership, operational excellence, and delivering outstanding guest experiences. With competitive wages and a comprehensive benefits package, this opportunity provides a stable and rewarding career pathway in a dynamic hotel environment.