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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $55,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
flexible schedule
Job Description
Our establishment is a well-regarded hotel committed to delivering exceptional service and a memorable guest experience in every aspect of hospitality. As a key player in the hospitality industry, the hotel combines comfort with professionalism to create a welcoming environment for guests from around the world. We pride ourselves on maintaining high standards, creating a smooth and efficient atmosphere, and fostering a team-oriented culture where each employee contributes to the overall success and satisfaction of our clientele.
We are currently seeking a dynamic and organized Front Office Manager to lead the daily operations of our Front Office, Night Aud... Show More
We are currently seeking a dynamic and organized Front Office Manager to lead the daily operations of our Front Office, Night Aud... Show More
Job Requirements
- High school diploma or equivalent
- proven experience in hotel front office management or a similar customer service role
- excellent leadership and team management skills
- strong communication and interpersonal abilities
- ability to handle stressful situations with professionalism and tact
- proficiency in hotel management software and MS Office Suite
- attention to detail and organizational skills
- flexibility to work various shifts, including evenings, weekends, and holidays
Job Qualifications
- Proven experience in hotel front office management or a similar customer service role
- excellent leadership and team management skills
- strong communication and interpersonal abilities
- ability to handle stressful situations with professionalism and tact
- proficiency in hotel management software and MS Office Suite
- attention to detail and organizational skills
- flexibility to work various shifts, including evenings, weekends, and holidays
- high school diploma or equivalent
- hospitality management degree preferred
Job Duties
- Oversee the daily operations of the Front Office, Night Audit, and Valet departments including all check-in and check-out procedures
- ensure associates consistently adhere to hotel policies, procedures, service standards, safety requirements, and appearance expectations
- deliver and model exceptional guest service in a warm, professional, and guest-focused manner
- handle guest inquiries, complaints, service recovery situations, and customer care cases promptly and professionally
- manage room inventory, reservations, and room allocations to maximize occupancy, ADR, and revenue performance
- implement and reinforce upselling techniques to promote hotel services, amenities, and revenue opportunities
- train, coach, and develop Front Office associates to ensure consistent service execution and operational excellence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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