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Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $65,000.00 - $68,500.00
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Work Schedule

Flexible
Weekend Shifts

Job Description

This opportunity is with a dynamic hospitality company operating within the hotel industry. The organization is dedicated to providing exceptional guest experiences and maintaining the highest standards of service and operations. With a strong emphasis on team support, professional development, and operational excellence, this hotel aims to create welcoming environments where guests feel valued from the moment they arrive until their departure. Known for its commitment to quality service and employee growth, the company fosters a collaborative and supportive workplace culture that enhances overall guest satisfaction and operational efficiency.

The role of Front Office Manager is a pivotal leadership positio... Show More

Job Requirements

  • Previous hotel front office leadership experience required
  • strong communication, leadership, and problem solving skills
  • organized, dependable, and detail oriented
  • comfortable using hotel systems, reporting tools, and front office processes
  • able to multitask and maintain professionalism under pressure
  • passionate about hospitality and creating excellent guest experiences
  • some HR and accounting knowledge
  • flexible to work any shifts, including holidays and weekends

Job Qualifications

  • Previous hotel front office leadership experience required
  • strong communication, leadership, and problem solving skills
  • organized, dependable, and detail oriented
  • comfortable using hotel systems, reporting tools, and front office processes
  • able to multitask and maintain professionalism under pressure
  • passionate about hospitality and creating excellent guest experiences
  • some HR and accounting knowledge

Job Duties

  • Lead daily front office operations, including staff supervision and scheduling
  • train, coach, and develop front desk and guest service team members
  • oversee check ins, check outs, reservations, and billing accuracy
  • resolve escalated guest concerns and service issues professionally
  • ensure compliance with hotel policies, brand standards, and procedures
  • monitor financial processes such as cash handling and end of day reporting
  • communicate effectively with housekeeping, engineering, and leadership
  • support hiring, performance reviews, and team development
  • maintain a welcoming, efficient, and service focused front office environment

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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