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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
employee hotel discounts
competitive pay
Advancement opportunities
Supportive team environment
Job Description
Staybridge Suites West Des Moines is an extended-stay hotel brand that provides a comfortable and welcoming environment for travelers seeking long-term accommodations with the convenience of hotel services. The hotel combines the comforts of home with the perks of a hotel, offering spacious suites equipped with kitchens, complimentary breakfast, and opportunities for guests to connect with one another in relaxing common spaces. Situated in West Des Moines, this Staybridge Suites location focuses on providing a high level of personalized service, ensuring that every guest enjoys a memorable and hassle-free stay. The hotel is part of the IHG (InterContinental Hotels Group)... Show More
Job Requirements
- Previous leadership or supervisory experience in a hotel front desk role
- excellent judgment and communication skills
- strong conflict-resolution capabilities
- ability to lead a team and hold employees accountable
- strong organizational and problem-solving skills
- dependable availability including mid-day, evening, weekends, holidays, and front desk coverage shifts
- professionalism and ownership of guest service delivery
Job Qualifications
- Previous hotel front desk leadership or supervisory experience required
- strong hospitality background with the ability to lead by example
- excellent judgment, communication, and conflict-resolution skills
- proven ability to manage employees, address performance issues, and maintain standards
- strong organizational skills and follow-through
- ability to think independently, solve problems quickly, and stay calm under pressure
- reliable, professional, and comfortable taking ownership of the front office
- experience with hotel systems and front desk operations preferred
Job Duties
- Oversee the day-to-day operation of the front desk and guest service functions
- lead, coach, and hold front desk employees accountable for performance, service, accuracy, and professionalism
- handle guest complaints, service recovery, and operational issues before escalation to the General Manager
- train new front desk team members and help ensure all staff are following procedures correctly and consistently
- create and manage front desk schedules based on business needs and staffing coverage
- work front desk shifts as needed and provide direct operational support during busy periods or coverage gaps
- maintain strong visibility on property and serve as a leadership presence for the front office team
- help ensure policies, cash handling, guest service standards, and brand expectations are being followed
- partner with hotel leadership to improve team performance, guest satisfaction, and overall front office execution
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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