Front Office Director

This opportunity is presented by a leading hotel management group committed to providing exceptional hospitality services aligned with high sustainability standards. The establishment focuses on delivering outstanding guest experiences while upholding the core company values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. The company operates a large hotel property where it offers career growth opportunities including advancement from Assistant General Manager to General Manager and eventually Area General Manager. This career progression path indicates the company's dedication to nurturing talent and investing in leadership development within the hospitality industry.

The position available is for a Hotel Front Office Manager responsible for overseeing all front office operations with an emphasis on maintaining superior guest service and adherence to sustainability initiatives under the EarthView program. The role directly impacts customer satisfaction scores and operational efficiency, aligning with the company’s brand standards. Compensation for this full-time role ranges from $70,500 to $74,000 per year, reflecting a competitive salary package within the hotel management sector.

The Front Office Manager is entrusted with multifaceted responsibilities that include managing associate staff performance through recruitment, training, coaching, and scheduling. This leader supervises front office department managers and ensures all operations are compliant with accounting procedures and financial controls. They are charged with managing departmental budgets and forecasts, enhancing business flow, and resolving guest complaints swiftly to uphold customer satisfaction. Maintaining operational equipment and systems, overseeing vendor contracts, and coordinating with corporate accounting for payroll are also critical aspects of the job.

This role demands a strong focus on safety and regulatory compliance, as the manager participates in the hotel’s safety committee and strictly follows OSHA and MSDS standards. The manager's operational oversight extends to sales collaboration to optimize occupancy and revenue generation. Additionally, a significant part of the role involves advancing sustainability goals through practices that reduce environmental impact in line with corporate EarthView policies.

Candidates for this position should possess a minimum of an associate degree, preferably a bachelor's, coupled with intermediate knowledge of hotel operations and experience in managing large hotel environments. Physical demands include standing for extended periods, walking, lifting moderate weights up to 25 pounds, and performing various physical movements such as bending and crouching. The work schedule is variable and may require availability on holidays, weekends, and alternating shifts, requiring flexibility and resilience.

This challenging yet rewarding position caters to hospitality professionals who aspire to lead front office functions, enhance guest experiences, and contribute to the sustainable growth of the property. The successful candidate will be a proactive leader adept at driving performance excellence and fostering a productive work environment that reflects the company’s deep commitment to service, excellence, and agility. They will play a vital role in the property’s day-to-day success and long-term strategic objectives, thereby positioning themselves for significant career advancement within the diverse hotel management group.