Front Office - Desk Agent

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.75 - $17.25

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Paid holidays

Career development opportunities

Job Description

Omni Louisville Hotel stands as a distinct and prestigious landmark in the heart of Louisville, Kentucky. The hotel brilliantly reflects the history, culture, and vibrant life of the city through its unique architecture and design that integrates the rich heritage and contemporary dynamism of Louisville. With 612 rooms, the Omni Louisville is not just a hotel but a thriving urban hub. It offers guests exceptional experiences through its luxurious amenities including a stunning hotel pool and rooftop bar, which allows guests to unwind and socialize while enjoying breathtaking views of downtown Louisville. The interior of the hotel showcases elements inspired by the city’s bourbon legacy, dining culture, and tradition, featuring restaurants, a bourbon bar, a speakeasy, and even a bowling alley. Adding to the vibrant atmosphere is the Falls City Market, a 20,000-square-foot urban food hall connected to the hotel lobby. This market offers a diverse selection of fresh bakery items, craft beers, desserts, and local favorites, making it not only a hub for guests but also a lively destination for locals. The Omni Louisville Hotel commits to providing genuine hospitality and embraces the spirit of the community, aiming to deliver an unforgettable experience to every visitor. If you are passionate about hospitality and dedicated to serving others with warmth and professionalism, joining the Omni Louisville Hotel team presents an excellent opportunity for you.

The Front Desk Agent role at Omni Louisville Hotel is a key position that shapes the first and lasting impressions guests have during their stay. This full-time role demands a highly motivated and friendly individual who serves as an ambassador from the initial contact through the entirety of the guest experience. Responsibilities center around welcoming guests with a five-star service standard, managing check-ins and check-outs efficiently, and guiding guests through the hotel’s extensive services and facilities. Front Desk Agents handle guest accounts, resolve any issues expediently, and coordinate with other departments such as Concierge, Bell-Door, and Ideal Services to ensure seamless service delivery. This position offers exposure to a fast-paced, upscale hospitality environment where strong communication, attention to detail, and a commitment to guest satisfaction are essential. Candidates will thrive in a collaborative workplace culture and gain valuable experience in guest relations and hotel operations. Omni Louisville offers a supportive and dynamic team atmosphere, competitive compensation, and ample opportunities for growth within the respected Omni Hotels & Resorts brand.

Job Requirements

high school diploma or equivalent
previous customer service experience
previous hotel front desk experience preferred
ability to communicate effectively in English
ability to work flexible shifts including weekends and holidays
strong attention to detail
good interpersonal skills
ability to handle multiple tasks simultaneously
ability to stand for extended periods
proficiency in computer systems related to hotel management

Job Qualifications

ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers both in person and by telephone
ability to accurately and efficiently input information into computer systems
ability to work cohesively with co-workers both within and outside of your department
ability to compute accurate mathematical calculations
ability to think clearly, quickly and make concise decisions
ability to prioritize, organize and follow up
ability to work well under pressure, dealing with many arrivals and departures within a short period of time
ability to stand for entire shift
previous customer service experience
previous hotel front desk experience is strongly preferred
previous cashiering experience is preferred
fluency in a foreign language is preferred
previous guest relations training is preferred

Job Duties

process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
empathetically listen to guest inquiries and provide appropriate responses
set up accurate accounts for each guest checking in according to their preferences such as room type and payment
block rooms in the computer and follow through on designated requirements
pre-register designated guests and prepare key packets
communicate pertinent guest information to designated departments and personnel such as special requests and amenity delivery
maintain confidentiality of all guests and hotel information