Front Office Coordinator (First Impression Specialist) with Security Clearance

i3 is a technically diverse, 100 percent team member owned business headquartered in Huntsville, Alabama. The company specializes in missile and aviation systems engineering and logistic services, electronic warfare and electromagnetic effects analysis, UAS system integration and flight operations, full lifecycle C5ISR engineering services, cybersecurity and IT/IA innovative solutions, and virtual training, simulation, and serious game development and implementation. With decades of experience supporting a comprehensive range of Department of Defense military services, Missile Defense Agency, National Aeronautics and Space Administration, various other government organizations, and private industry customers, i3 is a respected and pioneering company within the defense and technology sectors.

Employees at i3 enjoy long-term financial security, higher job satisfaction, greater job security, personal and professional growth opportunities, and a great company culture. The company also provides excellent insurance coverage, a 401(k) match, generous paid time off, health and wellness incentives, tuition and certification reimbursement, and numerous community service opportunities through its i3 Cares program. Being a team member owner, employees benefit from a collaborative and committed workforce environment that values innovation, integrity, and excellence.

The Front Office Coordinator (First Impression Specialist) at i3 plays a vital role as the friendly, outgoing, and cheerful face of the company. This full-time position requires the individual to champion i3's core values and continue the tradition of extraordinary service by creating a positive first impression for visitors, clients, and team members. Serving as the front desk professional, the coordinator is responsible for greeting and welcoming guests warmly, managing the busy phone system by answering calls and routing them appropriately, and becoming familiar with customers to build a relationship that others look forward to engaging with. This role demands exceptional organizational abilities and the capacity to multitask effectively in a fast-paced office environment.

In addition to phone and visitor management, the Front Office Coordinator assists with various administrative tasks and special projects. Responsibilities include ordering lunches, coordinating mailings, distributing packages, maintaining professional presentation and cleanliness in all common areas such as reception, break rooms, and conference rooms, and tracking meeting and conference room schedules. The coordinator also supports the Human Resources team by processing reimbursements, assisting on special projects and events, and fulfilling any other tasks assigned which may occasionally require a valid driver’s license and reliable personal transportation. This role emphasizes excellent interpersonal skills, reliability, attention to detail, a 'can-do' attitude, and a team-player mindset. The working hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m., with the possibility of additional hours as needed. Regular and punctual attendance is essential to maintaining the smooth operation of the front office.

All these duties contribute to sustaining i3's reputation for exceptional service and professionalism, making the Front Office Coordinator a crucial part of the organization's success and growth.