Front Office Assistant, Sr

Baptist Health Medical Group stands as a respected physician-led healthcare organization committed to compassionate care and clinical excellence. Established with a foundation that emphasizes these core values, the group comprises a wide network of dedicated physicians, advanced practice professionals, nurses, clinicians, and office staff who collaboratively work to address every patient’s comprehensive healthcare needs. As part of the larger Baptist Health system, it offers access to an extensive range of healthcare services spanning over 18 medical specialties and subspecialties. With more than 600 healthcare professionals, Baptist Health Medical Group is known for delivering integrated care through convenient, close-to-home locations, ensuring the community benefits from quality medical services supported by the latest technology and best practices in patient-centered care.

The Senior Front Office Assistant position at Cahaba Valley - Primary Care, located at 120 Cahaba Valley Parkway in Pelham, AL, is an essential role within this team-oriented, moderate-paced practice environment. This full-time, daytime shift opportunity invites experienced medical office professionals to contribute their expertise in providing exceptional front office support to both patients and the medical team. The selected candidate will be the face of the practice, required to greet and assist patients, visitors, and families with warmth and professionalism. Proficiency in handling multi-line phone systems, managing appointment scheduling, verifying insurance, and ensuring accurate patient record keeping are integral to daily job functions.

In addition, the Senior Front Office Assistant will support the overall workflow by performing a range of clerical duties such as filing, scanning, data entry, and coordinating correspondence. Maintaining an organized, clean, and patient-friendly reception area is crucial to fostering a welcoming atmosphere. Collaboration with clinical and administrative staff members is vital to ensure smooth daily operations and an exceptional patient experience. The role demands the ability to multitask efficiently, attention to detail, and exceptional communication skills.

Baptist Health offers a competitive compensation package and an excellent benefits plan beginning on the first day of employment. Among the benefits are medical, dental, and vision insurance, 403(b) retirement savings plan, health savings and flexible spending accounts, generous paid time off starting at up to five weeks, life insurance, extended leave plans, family care options, paid parental leave, and unique plans such as pet and car insurance. Educational benefits including tuition reimbursement and assistance with graduate school debt further demonstrate commitment to employee development and well-being.

Joining Baptist Health Medical Group means working in a supportive, team-oriented workplace with a predictable daytime schedule conducive to a healthy work-life balance. Internal growth and career development opportunities allow for professional advancement within a meaningful patient-focused environment. This role suits candidates with a minimum of one year of medical assistant experience, a strong work ethic, and a passion for patient-centered care focused on excellence and compassion.