Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive salary
benefits package
quarterly bonus eligibility
growth opportunities
Health Insurance
Paid Time Off
Professional Development
Job Description
The Whitaker Group is a renowned hospitality company operating in Pittsburgh, PA, known for its commitment to delivering exceptional dining experiences through its portfolio of full-service restaurants. With a reputation for excellence, The Whitaker Group emphasizes high-quality food, impeccable service, and a welcoming atmosphere that caters to both casual diners and special event guests. Their dedication to operational excellence and guest satisfaction establishes them as a leader in the food and beverage industry within the region.
The company is currently seeking a seasoned Front of House (FOH) Manager to lead daily operations at one of its flagship full-service restaurants in Pittsburgh. This role is crucial in maintaining the elevated, guest-first environment characteristic of The Whitaker Group's establishments. The FOH Manager will be responsible for overseeing all front-of-house operations, including the dining room, bar, and event spaces, ensuring that every aspect of the guest experience is managed with care and professionalism. This position demands a hands-on leader with a balance of financial acumen and strong people management skills, capable of driving team performance and upholding brand standards.
The successful candidate will take ownership of critical operational areas such as profit and loss (P&L) reporting, labor management, and cost control measures. They will also lead inventory management and vendor coordination efforts, contributing to the restaurant's overall efficiency and profitability. Beyond operational duties, the FOH Manager will play a vital role in building and developing a high-performing team by hiring, training, scheduling, and mentoring front-of-house staff. The manager will drive guest satisfaction through attentive service oversight and professional handling of any escalated customer issues.
Events play a significant role in the restaurant's business model; therefore, the FOH Manager will also be tasked with executing private events and special programming such as buyouts and tastings. Ensuring food safety compliance and adherence to health standards among team members is another essential responsibility, aligned with Pennsylvania’s regulatory requirements, including ServSafe Manager certification and local permits.
The Whitaker Group offers a competitive salary commensurate with experience, along with a comprehensive benefits package, quarterly bonus eligibility, and promising growth opportunities within their expanding food and beverage portfolio. As an equal opportunity employer, The Whitaker Group values diversity and inclusivity and invites candidates who are passionate about hospitality and operational leadership to join their team as the Front of House Manager.
The company is currently seeking a seasoned Front of House (FOH) Manager to lead daily operations at one of its flagship full-service restaurants in Pittsburgh. This role is crucial in maintaining the elevated, guest-first environment characteristic of The Whitaker Group's establishments. The FOH Manager will be responsible for overseeing all front-of-house operations, including the dining room, bar, and event spaces, ensuring that every aspect of the guest experience is managed with care and professionalism. This position demands a hands-on leader with a balance of financial acumen and strong people management skills, capable of driving team performance and upholding brand standards.
The successful candidate will take ownership of critical operational areas such as profit and loss (P&L) reporting, labor management, and cost control measures. They will also lead inventory management and vendor coordination efforts, contributing to the restaurant's overall efficiency and profitability. Beyond operational duties, the FOH Manager will play a vital role in building and developing a high-performing team by hiring, training, scheduling, and mentoring front-of-house staff. The manager will drive guest satisfaction through attentive service oversight and professional handling of any escalated customer issues.
Events play a significant role in the restaurant's business model; therefore, the FOH Manager will also be tasked with executing private events and special programming such as buyouts and tastings. Ensuring food safety compliance and adherence to health standards among team members is another essential responsibility, aligned with Pennsylvania’s regulatory requirements, including ServSafe Manager certification and local permits.
The Whitaker Group offers a competitive salary commensurate with experience, along with a comprehensive benefits package, quarterly bonus eligibility, and promising growth opportunities within their expanding food and beverage portfolio. As an equal opportunity employer, The Whitaker Group values diversity and inclusivity and invites candidates who are passionate about hospitality and operational leadership to join their team as the Front of House Manager.
Job Requirements
- Bachelor's degree in Business, Hospitality Management, or related field
- minimum 5 years of progressive FOH experience in full-service restaurants
- prior management or supervisory experience
- knowledge of P&L management and inventory systems
- ability to collaborate with kitchen and BOH leadership
- current ServSafe Manager Certification (ANSI-accredited)
- valid food handler or food manager permit valid in Pittsburgh, PA
- must meet Pennsylvania Food Employee Certification Act 49 and Allegheny County requirements
Job Qualifications
- Bachelor's degree in Business, Hospitality Management, or related field
- 5+ years of progressive FOH experience in full-service restaurants
- demonstrated experience in a management or supervisory role
- working knowledge of P&L management and inventory systems
- proven ability to collaborate with kitchen and BOH leadership
- current ServSafe Manager Certification (ANSI-accredited)
- valid food handler or food manager permit required for Pittsburgh, PA
- experience planning and executing private events or programmed experiences (preferred)
- background in upscale or fine-casual dining environments (preferred)
- multi-unit or new opening experience (preferred)
- TIPS or equivalent alcohol service certification (preferred)
Job Duties
- Oversee all FOH operations across dining room, bar, and event spaces
- partner closely with BOH leadership to ensure seamless, consistent service
- own P&L reporting, labor management, and cost controls
- lead inventory processes and vendor coordination
- hire, train, schedule, and develop FOH team members
- drive guest satisfaction and resolve escalated issues with professionalism
- execute private events and programmed experiences (buyouts, tastings, special programming)
- uphold brand standards and company policies across all touchpoints
- maintain food safety compliance and ensure team adherence to health standards
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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