Front of House Manager

Tampa, FL, USA|

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid Time Off

sick leave

Tuition Reimbursement

401(k) with matching

Attire allowance

Employee Discounts

Opportunities for growth and advancement

Job Description

Oxford Commons is a vibrant hospitality company driven by a passionate team of dreamers and doers dedicated to creating inspired spaces that foster fellowship, exploration, and meaningful connection. This dynamic company operates a diverse family of distinctive dining, social, and lifestyle brands including Oxford Exchange, The Library, The Stovall House, Predalina, Mad Dogs & Englishmen, Casa Cami, Julian's, The Current Hotel, and Oxford Design Studio. Each establishment is thoughtfully designed to spark community spirit, curiosity, and memorable experiences for guests and patrons alike. Oxford Commons stands out as a hospitality innovator, blending unique concepts with high-quality service to deliver exceptional customer experiences across all its venues.

The role of Front of House Manager at Oxford Commons is an exciting leadership opportunity for a dedicated hospitality professional. The ideal candidate will bring a strong passion for customer service and exceptional leadership skills to oversee the daily front of house operations. This position requires managing all front of house staff including hosts, servers, and bartenders, ensuring the delivery of a welcoming and efficient dining environment. As Front of House Manager, you will take responsibility for maintaining high service standards through training, mentoring, and motivating your team. You will handle guest inquiries, complaints, and special requests with professionalism and tact to ensure every guest leaves satisfied.

This role demands excellent organizational capabilities, as you will manage scheduling, labor costs, inventory of front of house supplies, and collaborate closely with kitchen staff to ensure smooth communication and coordination. You will also be responsible for financial management related to front of house transactions, including cash and card handling and maintaining accurate financial records. Ensuring a safe and clean environment for guests and staff through enforcement of health and safety regulations is a core part of the position. Furthermore, the Front of House Manager will assist in the development and implementation of marketing and promotional strategies aimed at enhancing the guest experience and driving business growth.

This full-time position offers the opportunity to work in a fast-paced, high-energy hospitality environment where leadership, problem-solving skills, and a commitment to excellence are highly valued. Oxford Commons fosters an inclusive culture that celebrates diversity and encourages growth and advancement, providing an excellent career pathway within the hospitality industry. The company offers competitive pay along with comprehensive benefits that support employee well-being and professional development. If you are an enthusiastic and experienced leader eager to make a meaningful impact in the restaurant and hospitality sector, Oxford Commons invites you to join their team and contribute to crafting extraordinary guest experiences in world-class venues.

Job Requirements

High school diploma or equivalent
Proven experience in front of house management or related hospitality leadership role
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Capacity to lead and motivate staff effectively under pressure
Flexible availability including evenings, weekends, and holidays
Ability to handle guest inquiries and resolve conflicts professionally
Knowledge of food and beverage service standards
Basic computer proficiency in relevant software
Physical ability to stand for extended periods and lift up to 50 pounds

Job Qualifications

Proven experience as a front of house manager or in a similar leadership role within the hospitality industry
Strong organizational and multitasking skills
Excellent communication and interpersonal skills
Ability to lead and motivate a team in a fast-paced environment
Knowledge of food and beverage service standards
Attention to detail and a commitment to providing exceptional service
Ability to handle stressful situations and resolve conflicts effectively
Flexibility to work evenings, weekends, and holidays as required
Additional education in hospitality management is a plus
Strong computer skills including Microsoft Office, events/catering software, timekeeping and scheduling software, and POS systems

Job Duties

Supervise and coordinate all front of house activities including hosting, serving, and bartending staff
Train, mentor, and motivate front of house employees to maintain high service standards
Ensure that all guests receive prompt, courteous, and attentive service
Handle guest inquiries, complaints, and special requests with professionalism
Monitor and maintain the cleanliness and organization of the dining area, bar, and restrooms
Oversee the scheduling and labor for front of house staff
Conduct regular staff meetings and training sessions to ensure consistency in service
Collaborate with the kitchen staff to ensure smooth communication and coordination
Monitor inventory levels of front of house supplies and place orders as needed
Handle cash and card transactions accurately and manage financial records
Implement and enforce health and safety regulations to ensure a safe environment for guests and staff
Assist with the development and implementation of marketing and promotional strategies