Job Overview
Employment Type
Full-time
Compensation
Salary
Range $51,500.00 - $62,500.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Free play
Half price food
Health Insurance
Dental Insurance
Vision Insurance
401(k) team member match
Mental well-being platform
Job Description
Topgolf is a globally recognized sports entertainment company that has revolutionized the way millions of people experience golf. Known for its dynamic venues that combine golf, food and beverage, events, and entertainment, Topgolf offers a unique and lively environment that attracts a diverse range of guests. The company emphasizes creating an energetic, high-volume atmosphere where performance and results are paramount, making every visit memorable and engaging. Topgolf is dedicated to providing a place where individuals can not only enjoy their time but also build a rewarding career within a supportive and innovative culture.
The Front of House Manager is a pivotal leadership role within Topgolf’s Brooklyn Center, Minnesota location. This role is designed for an individual who truly understands the art and craft of hospitality and is passionate about delivering exceptional guest experiences. The Front of House Manager leads the guest-facing team by setting high standards for service and hospitality, ensuring that every visitor feels valued and attended to. This position requires a leader who can manage and motivate their team through effective coaching rather than mere correction, fostering a culture of care, accountability, and excellence.
In this role, you will be responsible for overseeing the operations of all front-of-house functions including opening and closing procedures, scheduling, hiring, and supporting ongoing team development. A key focus will be driving guest satisfaction by maintaining optimal staff coverage and operational efficiency in all guest areas. The manager stays highly visible on the floor, interacting directly with guests to evaluate and enhance their experience continuously. This hands-on approach ensures that guest safety, satisfaction, and company standards are upheld consistently.
The role demands flexibility as it requires working evenings, weekends, holidays, and extended hours during peak seasons and special events to maintain smooth operations. Beyond managing day-to-day activities, the Front of House Manager uses business metrics and guest feedback to implement performance improvements, maximize revenue, and support inventory and facilities management as required. The position also involves championing Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring, by creating a positive, energetic work environment that reflects the brand and its commitment to hospitality excellence.
Competitive salary ranges from $51,500 to $62,500 USD annually reflect the importance of this leadership role. Candidates who join Topgolf will receive comprehensive benefits including health, dental, and vision insurance, 401(k) with company match, a free mental well-being platform, free play opportunities, and discounted food, making it a fulfilling career choice.
In summary, the Front of House Manager at Topgolf Brooklyn Center is more than a managerial role; it is a chance to lead a vibrant team in a fast-paced entertainment venue where hospitality is a craft, and guest experience is paramount. Ideal candidates are those who thrive in high-energy settings, excel at team leadership, and are committed to delivering best-in-class service that leaves guests eager to return.
The Front of House Manager is a pivotal leadership role within Topgolf’s Brooklyn Center, Minnesota location. This role is designed for an individual who truly understands the art and craft of hospitality and is passionate about delivering exceptional guest experiences. The Front of House Manager leads the guest-facing team by setting high standards for service and hospitality, ensuring that every visitor feels valued and attended to. This position requires a leader who can manage and motivate their team through effective coaching rather than mere correction, fostering a culture of care, accountability, and excellence.
In this role, you will be responsible for overseeing the operations of all front-of-house functions including opening and closing procedures, scheduling, hiring, and supporting ongoing team development. A key focus will be driving guest satisfaction by maintaining optimal staff coverage and operational efficiency in all guest areas. The manager stays highly visible on the floor, interacting directly with guests to evaluate and enhance their experience continuously. This hands-on approach ensures that guest safety, satisfaction, and company standards are upheld consistently.
The role demands flexibility as it requires working evenings, weekends, holidays, and extended hours during peak seasons and special events to maintain smooth operations. Beyond managing day-to-day activities, the Front of House Manager uses business metrics and guest feedback to implement performance improvements, maximize revenue, and support inventory and facilities management as required. The position also involves championing Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring, by creating a positive, energetic work environment that reflects the brand and its commitment to hospitality excellence.
Competitive salary ranges from $51,500 to $62,500 USD annually reflect the importance of this leadership role. Candidates who join Topgolf will receive comprehensive benefits including health, dental, and vision insurance, 401(k) with company match, a free mental well-being platform, free play opportunities, and discounted food, making it a fulfilling career choice.
In summary, the Front of House Manager at Topgolf Brooklyn Center is more than a managerial role; it is a chance to lead a vibrant team in a fast-paced entertainment venue where hospitality is a craft, and guest experience is paramount. Ideal candidates are those who thrive in high-energy settings, excel at team leadership, and are committed to delivering best-in-class service that leaves guests eager to return.
Job Requirements
- Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
- Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
- Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
- Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
- Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
- Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents
Job Qualifications
- 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
- High school diploma or equivalent
- Ability to obtain required licenses and certifications for your location
- Must be 21 years of age or older as required by state or local law
Job Duties
- Set the daily standard for service and hospitality across the front of house
- Stay visible on the floor and interact with guests to assess and elevate their experience
- Always uphold operating procedures and guest safety and satisfaction standards
- Ensure all guest areas are fully staffed and functioning efficiently
- Supervise front of house team members and coach them in the moment
- Drive team member engagement and create a team culture rooted in care and accountability
- Support hiring, scheduling, onboarding, and ongoing development
- Delegate tasks clearly and follow up to ensure completion
- Execute opening and closing procedures and manage assigned shifts
- Use business metrics and guest feedback to drive performance improvements
- Maximize revenue and profit within your area of responsibility
- Support ordering, inventory management, and facilities needs as assigned
- Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
- Maintain compliance with all health, safety, and operational standards
- Champion a positive, high-energy work environment that reflects the Topgolf brand
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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