Front of House (FOH) Manager

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $55,000.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

competitive pay

Paid vacation

Hands-on training and mentorship

team-driven culture

growth and advancement opportunities

Medical insurance

Dental Insurance

Vision Insurance

Employee Discounts

Job Description

Nick's Fish House is a beloved dining establishment situated on the picturesque Baltimore waterfront at the Baltimore Peninsula. This restaurant is a go-to destination for seafood lovers and locals alike, renowned for serving fresh, regional specialties and the best-steamed crabs in town. Known for its lively and welcoming atmosphere, Nick's offers guests a chance to enjoy their famous crab cakes alongside signature cocktails like the Orange Crush, setting the scene for memorable dining experiences. The restaurant is deeply rooted in a tradition of hospitality, quality food, and exceptional service, attracting a diverse clientele looking to enjoy the flavors and ambiance unique to Baltimore's waterfront. As a restaurant, Nick's Fish House prides itself on cultivating a team culture that values excellence, teamwork, and mutual respect among its staff members. They believe that every role, from kitchen staff to front-of-house service, plays an essential part in delivering outstanding guest experiences. This dedication to quality service and team collaboration has made Nick's a favorite local spot and a great place to work for hospitality professionals.

The Front of House (FOH) Manager position at Nick's Fish House is a pivotal leadership role responsible for overseeing the restaurant's daily front-of-house operations. Reporting to the Assistant General Manager, the FOH Manager plays a key role in managing the guest experience, team leadership, and operational efficiency. This position requires a strong leader who is detail-oriented and capable of motivating the front-of-house staff to deliver seamless and hospitable service. The FOH Manager’s responsibilities include training and managing front-of-house team members, ensuring food safety compliance, monitoring inventory, managing labor and costs, and driving sales growth. This role is fundamental to maintaining the positive and fun team environment that is central to Nick's culture. The ideal candidate should have a minimum of three years of managerial experience in the restaurant industry, possess strong communication and problem-solving skills, and be passionate about customer service and team development. The role offers a competitive annual salary starting at $55,000. This position also requires flexibility to work varied shifts including nights, weekends, and holidays. At Nick’s, the FOH Manager is an integral part of the management team, contributing not only to operational success but also to a culture of collaboration and respect that defines Nick's Fish House.

Job Requirements

Minimum of 3 years of restaurant industry experience in a managerial role
Strong leadership skills with the ability to motivate and inspire a team
A guest-first mindset and commitment to delivering outstanding hospitality
Demonstrated ability to effectively address and resolve challenges with both guests and team members
Ability to manage multiple priorities and make quick confident decisions in a fast-paced environment
Strong communication problem-solving and organizational skills
Understanding of food safety sanitation regulations and restaurant operations
A friendly approachable and professional demeanor
Willingness to work a flexible schedule including days nights weekends and holidays

Job Qualifications

Minimum of 3 years of restaurant industry experience in a managerial role
Strong leadership skills with the ability to motivate and inspire a team
A guest-first mindset and commitment to delivering outstanding hospitality
Demonstrated ability to effectively address and resolve challenges with both guests and team members
Ability to manage multiple priorities and make quick confident decisions in a fast-paced environment
Strong communication problem-solving and organizational skills
Understanding of food safety sanitation regulations and restaurant operations
A friendly approachable and professional demeanor
Willingness to work a flexible schedule including days nights weekends and holidays

Job Duties

Oversee front-of-house operations ensuring exceptional guest experiences and a positive team environment
Supervise and motivate FOH staff reinforcing a fun professional and hospitality-driven atmosphere
Monitor reinforce and ensure that food safety and sanitation procedures are executed according to policy and health regulations
Work closely with the General Manager to drive sales growth guest satisfaction and operational efficiency
Manage food labor material costs and other controllable expenses to meet financial goals
Ensure cash handling property security and product control policies are consistently followed
Monitor inventory levels oversee ordering and ensure product availability
Interview and select qualified applicants ensuring a strong team-oriented culture
Train and develop team members in hospitality service and sales techniques to maximize performance and retention
Lead pre-shift meetings to communicate daily goals expectations and service standards
Anticipate and identify operational challenges implementing solutions to optimize guest experience
Work as part of a team-service approach collaborating with colleagues to maintain a stress-free and engaging work environment
Maintain a positive attitude and professional demeanor embodying Nick's values of Excellence Teamwork Respect and Accountability