Front of House (FOH) Manager

Santa Clara, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $68,640.00

Work Schedule

Standard Hours

Benefits

Career Development

Education

And growth opportunities

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Medical Reimbursement Plan

Employee assistance program (EAP)

Discounted employee shift meals

Employee food and beverage discount

Discounted clothing retailer partnerships

Referral Bonus Program

Sales competitions and rewards

Paid vacation

Paid sick leave

Job Description

JOEY Restaurants is an established and beloved restaurant group known for delivering the ultimate dining experience. Since its inception in 1992, the family-owned and operated business has grown into a multi-concept brand with locations throughout North America. With award-winning chefs crafting handcrafted, locally and globally inspired menus, and world-class hospitality guiding every guest interaction, JOEY Restaurants offers modern, warm, and lively environments that bring people together. The company is committed to nurturing a warm, inclusive, and creative workplace, focusing on training, education, and empowerment of its team members. JOEY plans ongoing expansion through 2030, including an exciting new location opening in San Jose, California, in spring 2025.

The opportunity at hand is for a Front of House (FOH) Manager role at the San Jose location. This full-time position offers an annual salary range between $68,640 and $80,000, with the exact offer based on experience and other objective factors. As FOH Manager, you will play a key role in the success of a multi-million-dollar restaurant by leading and developing the front-of-house team. Your responsibilities will include attracting, retaining, and nurturing high-performing individuals, while delivering outstanding hospitality and upholding JOEY's high standards in product quality, profitability, and guest experience.

Your leadership will foster a collaborative and cohesive team environment focused on delivering what JOEY calls Iconic Hospitality. Daily duties include resolving guest service issues with urgency and professionalism, managing operational components such as sales, budgets, and labor, and coaching team members to exceed service and experience standards. You will also support recruitment, training, and development initiatives that build technical skills and ensure consistent, excellent execution on the floor. This role demands a dynamic, fast-paced mindset, excellent communication skills, and a passion for quality and professionalism. You will be instrumental in creating memorable guest experiences and contributing to the long-term growth of JOEY Restaurants in the San Jose area.

JOEY Restaurants embraces diversity and is an Equal Employment Opportunity Employer, dedicated to reasonable accommodations for qualified applicants. The company values honesty, integrity, and genuine care for guests and teammates. Those who thrive in this role will possess problem-solving abilities, leadership confidence tempered with humility, and a commitment to continuous personal and team growth. If you are passionate about hospitality, ready to lead in a fast-paced environment, and aspire to grow your career with an iconic brand, the FOH Manager position at JOEY San Jose could be the perfect fit for you.

Job Requirements

1-3+ years leadership experience
Able to obtain valid local and/or state Food Handler and California Responsible Beverage Service certifications
Passion for hospitality
Ability to work in dynamic, fast-paced environments
Able to walk and stand for prolonged periods
Frequent bending, reaching, and stretching
Repetitive manual tasks
Able to lift and carry up to 50 lbs

Job Qualifications

1-3+ years leadership experience
Must have or be able to obtain valid local and/or state Food Handler and California Responsible Beverage Service certifications
Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences
Thrive in a dynamic, fast-paced work environment
Successful employees are genuine, warm, and caring
They value honesty and conduct themselves with integrity
Comfortable providing and receiving feedback to achieve personal growth and performance excellence
Natural problem solvers with desire to impact individual and team execution
Passionate about quality and professionalism
Possess exceptional relationship building and communication skills
Encourage healthy and supportive competition within their team
Exude confidence, humility, and respect
Take pride in presenting a professional appearance and demeanor

Job Duties

Foster a cohesive and collaborative team environment through exemplary leadership
Provide guests with friendly and attentive service throughout their dining experience
Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment
Assist with managing store sales, budgets, cost of goods, and labor
Supervise and guide service and experience standards and provide impactful coaching as needed
Build sales opportunities and positive guest experiences
Fulfill recruitment needs, impact positive candidate experience and selection, and retain your team
Support training and development of technical knowledge and execution
Communicate daily focus and feedback to service and kitchen teams
Follow all food and alcohol service and handling safety precautions and procedures