Front Desk/ UAA- Sports Illustrated Resort- Chicago

Berwyn, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.75 - $18.50

Benefits

Medical

Dental

Vision

flexible spending accounts

Life and accident coverage

disability

Paid Time Off

401k with employer match

legal and identity theft plan

Employee assistance program

Wellness Program

wish day paid time to volunteer

Job Description

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, boasting a dynamic and expansive portfolio of resorts, travel clubs, and lifestyle travel brands. Renowned for putting the world on vacation, the company is dedicated to creating memorable experiences for millions of travelers globally through innovative services and continuous growth. With a commitment to fostering an inclusive and vibrant work environment, Travel + Leisure Co. supports its associates by promoting professional development and offering a platform to contribute meaningfully to a transformative guest experience. Operating across varied locations and accommodating diverse traveler needs, the company thrives on the passion and dedication of its team to maintain high standards and exceptional hospitality.

Situated in the bustling Chicago Loop at 203 N Wabash Ave, the Sports Illustrated Resort under Travel + Leisure Co. is seeking a motivated and professional individual for the Front Desk role as a Universal Agent Ambassador. This full-time position is integral to the resort's operations, serving as the frontline contact point for guests, responsible for upholding the brand's reputation for superior service. The role encompasses a variety of responsibilities including greeting guests warmly, managing lobby flow, and providing concierge services that enhance overall guest satisfaction. The Universal Agent Ambassador plays a pivotal part in guest check-in and check-out procedures, cash handling, reservation management, and functioning as a liaison among different departments to ensure efficient communication and problem resolution.

With a competitive hourly wage ranging from $24.00 to $25.50 plus commissions and bonuses, this position invites candidates dedicated to hospitality excellence and customer service. The role requires attention to detail, strong interpersonal and communication skills, and the ability to work effectively under pressure. Additionally, the position involves supporting the marketing function by introducing guests to Wyndham Vacation Ownership presentations, validating guest qualifications, and aiding in the smooth transition between check-in and sales opportunities. This hybrid responsibility not only assists in driving revenue but also enriches the guest experience by providing valuable information and local insights.

This employment opportunity provides a comprehensive benefits package to associate members working 30 or more hours per week, including medical, dental, vision coverage, flexible spending accounts, and paid time off among other welfare supports. Moreover, Travel + Leisure Co. proudly fosters an inclusive environment where team members are valued for their diverse perspectives and contributions. The Sports Illustrated Resort is committed to equal employment opportunities and reasonable accommodations as needed throughout the hiring process.

For those who are passionate about hospitality and seeking a rewarding career in a vibrant urban setting, the Front Desk role at Sports Illustrated Resort represents a chance to grow professionally while playing a direct role in creating lasting memories for guests visiting Chicago. This position blends operational responsibilities with guest interaction and marketing exposure to offer a multifaceted work experience within a globally respected travel and leisure industry leader.

Job Requirements

High school diploma or equivalent
Minimum of one year of customer service experience in a hospitality/hotel environment
Experience with Microsoft programs
Ability to work under pressure
Strong interpersonal skills
Excellent written and oral communication skills
Vacation ownership experience preferred
Ability to resolve guest issues following resort processes

Job Qualifications

High school diploma or equivalent
Minimum of one year of customer service experience in a hospitality/hotel environment
Vacation ownership experience preferred
Strong interpersonal skills
Excellent written and oral communication skills
Proficient in Microsoft programs
Ability to work under pressure
Capability to resolve guest issues within company standards
Professionalism in guest prescreening and sales presentation invitation process

Job Duties

Greet guests and manage lobby traffic to maintain smooth flow and reduce wait times
Complete guest check-out procedures including billing, payments, and changes
Provide high-level customer service and professionalism when interacting with guests
Use WYNSOS program to record guest issues and follow up to ensure satisfaction
Perform cash handling activities including bucket checks, cash reports, and petty cash procedures
Clean and restock front desk area and amenities
Answer telephones/PBX, direct calls, and handle guest requests or complaints ensuring proper action and communication with other departments
Deliver concierge services by addressing guest questions, concerns, and requests promptly
Provide information on local hot spots and activities
Manage guest reservations by making, confirming, or canceling as required
Register guests and issue room keys in line with standard operating procedures
Conduct prescreening for participation in Wyndham Vacation Ownership presentations
Schedule and qualify guests for sales presentations and report to administrative teams
Prepare paperwork and arrival information for incoming guests and conduct pre-arrival calls to set expectations and introduce the property