Front Desk Team Member - GOLD'S GYM - Flower Mound

Lewisville, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

fitness memberships

Job Description

Gold's Gym is a globally recognized fitness center chain dedicated to promoting health, wellness, and community through world-class gym facilities and services. With a rich history of helping members achieve their fitness goals, Gold's Gym offers a motivating and supportive environment where individuals of all fitness levels can thrive. Known for its comprehensive range of exercise equipment, group classes, personal training options, and wellness programs, Gold's Gym continually strives to deliver an exceptional member experience. The organization values professionalism, customer service excellence, and a passion for fitness, making it a top choice for both fitness enthusiasts and professionals seeking a vibrant workplace.

The Front Desk Team Member at Gold's Gym plays a crucial role in shaping the first impression of the gym for members, guests, and staff. This position is responsible for warmly greeting visitors, managing member check-ins, and ensuring security at the facility's entrance. As the initial point of contact, the Front Desk Team Member must create an inviting and positive atmosphere that encourages member engagement and satisfaction. In addition to customer service, this role includes various administrative tasks such as handling retail sales, managing inventory, facilitating membership sales, and assisting with class registrations. The Front Desk Team Member also supports gym operations by maintaining order, reporting maintenance issues, and enforcing safety protocols.

This full-time position demands excellent communication skills, organizational abilities, and a genuine enthusiasm for fitness. Candidates must be comfortable using POS and CRM systems, handling cash transactions, and multitasking in a dynamic environment. Physical capabilities are also important, as the role involves standing for extended periods, bending, squatting, and lifting up to 50 pounds. By working closely with the Gym General Manager and Member Experience Manager, the Front Desk Team Member contributes significantly to the smooth operation and welcoming environment of Gold's Gym. This role offers a unique opportunity to combine passion for fitness with customer service skills in a supportive, fast-paced setting, fostering both personal and professional growth.

Job Requirements

High school diploma or equivalent
Excellent customer service skills
Organized, structured, and friendly coupled with a passion for fitness
Requires good communication skills, both verbal and written
Understanding of basic cash processing procedures
Ability to proficiently use POS and CRM systems or other computer programs
Ability to multi-task
Must be able to work a flexible schedule including holidays and weekends
Must be able to bend, squat, and lift up to 50lbs repeatedly
Must be able to stand for extended periods
Comply with all Gold's Gym policies and procedures

Job Qualifications

High school diploma or equivalent
Excellent customer service skills
Organized, structured, and friendly with a passion for fitness
Good communication skills, both verbal and written
Understanding of basic cash processing procedures
Ability to proficiently use POS and CRM systems
Ability to multi-task
Ability to comply with all Gold's Gym policies and procedures

Job Duties

Enthusiastically greet each member and guest promptly
Provide security and control to the front door and retail area
Personally check each member into the gym using proper procedures
Monitor check-ins to identify delinquent accounts and notify Gym Management
Register all guests into the gym using proper registration procedures
Ensure guests and appointments are directed to the appropriate personal trainer
Utilize the gym phone system to professionally answer calls and take messages
Respond immediately to member requests and inquiries
Maintain neat appearance and wear proper uniform with nametag
Distribute keys, towels, and other materials as needed
Process retail and concession sales
Help maintain a fully stocked cooler and retail inventory
Attend all staff meetings as directed
Clean and maintain the front desk area according to company standards
Log all maintenance concerns reported
Follow and report safety concerns
Notify management of any gym or member incidents
Work when scheduled and adhere to attendance policies
Perform other reasonable work assignments including light cleaning
Assist in membership sales and signing up members
Assign new members barcodes, take photos, and schedule personal training sessions
Handle member account changes including forms
Assist with receiving orders and checking in retail products
Assist members with registering and checking in for classes via app
Other duties as assigned