Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $16.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Opportunity for advancement
Complimentary Pet Day Camp
30 days of complimentary pet boarding
on-demand pay with DailyPay
discounted veterinary care and grooming services
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off
401(k) Savings Plan with Company Match
Health Insurance
Dental Insurance
Vision Insurance
Employee assistance program
Job Description
Pet Paradise is a leading provider of premium, full-service pet care, dedicated to enriching the lives of pets and their families. With over 60 locations across eleven states and growing, Pet Paradise offers an all-inclusive pet care experience under one roof. Their services range from resort-style day camp and overnight boarding to professional grooming and low-stress, high-quality veterinary care. The company prides itself on creating safe, fun, and loving environments where pets can thrive while their owners have peace of mind. As part of its commitment to providing comprehensive care, Pet Paradise continues to expand its reach and services across the United States, establishing itself as a trusted partner for pet parents looking for more than just basic pet daycare or boarding options.
We are currently seeking passionate and experienced individuals to join our team as Front Desk Supervisors. This role is perfect for those who consider themselves 'pet people' and who thrive in dynamic, customer-service-oriented environments. The Front Desk Supervisor position is a full-time role with a competitive starting pay rate of $16.50 per hour, with scheduled increases at six months and annual anniversaries. The successful candidate will play a vital leadership role, serving as the first point of contact for customers and guests, and ensuring the smooth operation of the front desk team according to company standards.
The Front Desk Supervisor is responsible for supervising front desk associates by leading, training, and coaching them to deliver outstanding service and adhere to company policies. This position requires strong organizational and cash management skills, as well as the ability to manage sales and customer issues effectively. The role also involves hands-on tasks, including processing guest check-ins and check-outs, answering phone calls, and maintaining a welcoming lobby environment. The ideal candidate will have prior supervisory experience and be comfortable working around pets, capable of handling physical tasks such as lifting up to 60 pounds and actively engaging in pet care and maintenance. As part of their leadership duties, they will assist the management team with various responsibilities such as training new employees and conducting performance evaluations.
Pet Paradise offers a vibrant workplace culture defined by a love for pets and a commitment to employee growth and development. The company provides multiple career advancement opportunities through programs like the Unleashed Leadership Academy, Grooming Academy, STRIVE scholarship program for veterinary roles, and an expanding Canine Training Program. Employees enjoy a supportive environment with access to unique perks such as complimentary Pet Day Camp, 30 days of free pet boarding, discounted veterinary and grooming services, and dog and cat adoption assistance. In addition, benefits like health, dental, and vision insurance for full-time employees, paid time off, a 401(k) plan with company match, fitness reimbursement, and an Employee Assistance Program underline the company’s commitment to employee well-being.
Joining Pet Paradise as a Front Desk Supervisor means becoming part of a community that values pets and people alike. It’s a rewarding career for anyone who wants to blend customer service, leadership, and their love for animals in a fast-paced, engaging setting. If you’re looking to make a meaningful difference in pet care while advancing your career in a supportive environment, Pet Paradise could be your ideal workplace. We are a drug-free, smoke-free, equal opportunity employer committed to diversity and inclusion, welcoming applicants of all backgrounds to join our pet-loving team.
We are currently seeking passionate and experienced individuals to join our team as Front Desk Supervisors. This role is perfect for those who consider themselves 'pet people' and who thrive in dynamic, customer-service-oriented environments. The Front Desk Supervisor position is a full-time role with a competitive starting pay rate of $16.50 per hour, with scheduled increases at six months and annual anniversaries. The successful candidate will play a vital leadership role, serving as the first point of contact for customers and guests, and ensuring the smooth operation of the front desk team according to company standards.
The Front Desk Supervisor is responsible for supervising front desk associates by leading, training, and coaching them to deliver outstanding service and adhere to company policies. This position requires strong organizational and cash management skills, as well as the ability to manage sales and customer issues effectively. The role also involves hands-on tasks, including processing guest check-ins and check-outs, answering phone calls, and maintaining a welcoming lobby environment. The ideal candidate will have prior supervisory experience and be comfortable working around pets, capable of handling physical tasks such as lifting up to 60 pounds and actively engaging in pet care and maintenance. As part of their leadership duties, they will assist the management team with various responsibilities such as training new employees and conducting performance evaluations.
Pet Paradise offers a vibrant workplace culture defined by a love for pets and a commitment to employee growth and development. The company provides multiple career advancement opportunities through programs like the Unleashed Leadership Academy, Grooming Academy, STRIVE scholarship program for veterinary roles, and an expanding Canine Training Program. Employees enjoy a supportive environment with access to unique perks such as complimentary Pet Day Camp, 30 days of free pet boarding, discounted veterinary and grooming services, and dog and cat adoption assistance. In addition, benefits like health, dental, and vision insurance for full-time employees, paid time off, a 401(k) plan with company match, fitness reimbursement, and an Employee Assistance Program underline the company’s commitment to employee well-being.
Joining Pet Paradise as a Front Desk Supervisor means becoming part of a community that values pets and people alike. It’s a rewarding career for anyone who wants to blend customer service, leadership, and their love for animals in a fast-paced, engaging setting. If you’re looking to make a meaningful difference in pet care while advancing your career in a supportive environment, Pet Paradise could be your ideal workplace. We are a drug-free, smoke-free, equal opportunity employer committed to diversity and inclusion, welcoming applicants of all backgrounds to join our pet-loving team.
Job Requirements
- High school diploma or GED
- One to two years related experience and/or training or equivalent combination of education and experience
- Two years or more in a customer service role highly preferred
- Prior supervisory experience highly preferred
- Strong organizational, cash management, and sales skills
- Comfortable leading by example and hands-on task management
- Comfortable being around dogs of all sizes
- Physically able to lift up to 60 lbs
- Exceptional communication and interpersonal skills
- Flexibility to adjust schedule including days, nights, weekends, holidays, and peak periods
- Valid driver’s license
- Ability to pass criminal background check
Job Qualifications
- High school diploma or GED or one to two years related experience and/or training or equivalent combination of education and experience
- Two years or more in a customer service role such as customer service, call center, or receptionist highly preferred
- Prior supervisory experience highly preferred
- Strong organizational, cash management, and sales skills
- Comfortable leading by example including hands-on task management
- Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
- Exceptional communication and interpersonal skills
- Flexibility to adjust schedule needs including days, nights, weekends, holidays, and peak times
- Valid driver’s license and ability to pass criminal background check
Job Duties
- Providing direct supervision of front desk associates including leading, training, and coaching associates based on company standards, policies, and guidelines
- Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
- Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
- Assisting with front desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hours
- Responsible for assisting new and existing team members in completing their required LMS courses and training guides
- Performing additional duties as required by the management team
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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